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CBM - can't change admin password: "Failed to find XML nodes by XPath..."

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by luciddrew, Mar 19, 2012.

  1. luciddrew

    luciddrew Guest

    [server info]
    This Install has not been upgraded and was a clean 10.3 install.
    Panel version 10.3.1
    Application version 10.3.0-1 (+1 micro update)
    Server information Linux 2.6.18-028stab095.1 x86_64 sw-cp-server/1.0.0
    PHP information Version 5.3.8 (128M)
    Database information MySQL: 5.1.54
    cURL information Version OpenSSL/0.9.8b 7.15.5

    I am getting an error when I try to change the admin password in Business Manager. It also errors when trying to manually resetting the admin password via ssh.

    I arrived at this problem after changing the password for the Plesk admin account and then trying to match that password in CBM.

    I am attempting to run three shell commands that are referenced here: http://forum.parallels.com/showthread.php?p=429390#post429390

    Here are the commands applicable to my install:

    How do I fix this "Failed to find XML nodes by XPath..." error and finally restore SSO?

  2. luciddrew

    luciddrew Guest

    Difference in errors

    Searching the forum I have found others having similar problems to the one i'm having. Although there is a minor difference between the errors.

    Is the error with "server" at the end is related to licensing/upgrading issues?

    And is the error with "head" at the end is related to something else?
    Another example: of the "head" from rtwheelock's post 5 days ago

    Is there any way I can check the "mapping" of the XPath 'get_protos/result' to see if there is a file there?

    Will I have any security issues with this problem?

    Am I asking the wrong questions???

  3. luciddrew

    luciddrew Guest


    Sry for the bump but this is unresolved. Going on 6 days now...

    I am still unable to login to Business Manager because I am unable to change the password.

    Media Temple(provider) is unwilling to assist in this because they tell me they won't support the Customer Business Manager.

    That is all I got from MT. I've replied a couple of times and it's been silent...

    My billing manager got knocked out? What does that mean?

  4. greatwitenorth

    greatwitenorth Guest

  5. luciddrew

    luciddrew Guest

    Thank you!

    I followed the link and will be trying that as soon as possible and post the results.

    Thank you so much for noticing this old post!