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database problem urgent....

Discussion in 'Plesk for Windows - 8.x and Older' started by Raied@, Aug 2, 2007.

  1. Raied@

    Raied@ Guest

    0
     
    Please I need some help:

    i was trying to change administrator plesk password than this error came out

    ERROR: PleskMainDBException
    DB query failed: Unknown error

    0: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:211
    db_query(string 'set names utf8')
    1: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:585
    reconnect()
    2: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:566
    db_connect()
    3: C:\Program Files\SWsoft\Plesk\admin\auto_prepend\auth.php3:69

    then I cant access to the plesk administrator account ..
    at least could some body tell me where is the table that holds the passwords
     
  2. sergius

    sergius Golden Pleskian

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    Hello Raied, thank you for the report.

    We will fix it and inform you as soon as possible. Please wait.
     
  3. Raied@

    Raied@ Guest

    0
     
    Hello sergius..

    Thanks for ur replay..
    I'll be waiting for you..


    Best Regards
     
  4. sergius

    sergius Golden Pleskian

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    Hello Everybody,

    To fix this issue you should

    1. download updated modules plesksrvclient and php_plesk_util.dll from ftp://pleskwin.download.swsoft.com/Plesk/Autoupdate/Windows/8.2.0/121385
    2. stop PleskControlPanel
    3. copy plesksrvclient to <plesk>\admin\bin and php_plesk_util.dll to <plesk>\admin\modules
    4. run plesksrvclient without parameters. Dialog box will appear.
    5. type old password and clear option "Change Admin Password in Plesk SQL Server".
    6. click OK
    7. start PleskControlPanel
     
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