database problem urgent....

[Raied@]

Please I need some help:

i was trying to change administrator plesk password than this error came out

ERROR: PleskMainDBException
DB query failed: Unknown error

0: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:211
db_query(string 'set names utf8')
1: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:585
reconnect()
2: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:566
db_connect()
3: C:\Program Files\SWsoft\Plesk\admin\auto_prepend\auth.php3:69

then I cant access to the plesk administrator account ..
at least could some body tell me where is the table that holds the passwords

 

[sergius]

Hello Raied, thank you for the report.

We will fix it and inform you as soon as possible. Please wait.

 

[Raied@]

Hello sergius..

Thanks for ur replay..
I'll be waiting for you..


Best Regards

 

[sergius]

Hello Everybody,

To fix this issue you should

1. download updated modules plesksrvclient and php_plesk_util.dll from ftp://pleskwin.download.swsoft.com/Plesk/Autoupdate/Windows/8.2.0/121385
2. stop PleskControlPanel
3. copy plesksrvclient to <plesk>\admin\bin and php_plesk_util.dll to <plesk>\admin\modules
4. run plesksrvclient without parameters. Dialog box will appear.
5. type old password and clear option "Change Admin Password in Plesk SQL Server".
6. click OK
7. start PleskControlPanel