Disallow overuse of resources without automatically suspending sites?

[gregconway]

Hi,

Is it possible to enforce "overuse is not allowed" without automatically suspending sites if they reach their limits?

For example... I have enforced overuse to encourage customers to upgrade their packages, something they will never do if I allow overuse of disk space and traffic.

However, instead of calls and emails from customers wanting to upgrade their packages, I am instead receiving calls from angry customers who are unable to access their webmail and delete their old emails (to reduce their disk space usage) because Plesk has suspended their site!

Surely there must be some way round this?!

In Plesk 11.5 I could configure sites to remain active when suspended, but this is hardly ideal. I just want to stop Plesk suspending sites unless I suspend them myself!!

Many thanks.

 

[Sven L.]

dunno how you configured your stuff, but i do allow overuse and mailboxes still get filled, forcing people to delete emails

just allow overuse but don't have unlimited mailbox size?

 

[gregconway]

Well, that's okay if you've got customers who are happy with evenly-sized mailboxes!

Take the example of a client with 1Gb of disk space and ten email accounts. I can set them all to 100mb each, but if you have one user that wants to use a bigger slice of the disk space (which of course they do) then that doesn't work... they just moan that whilst they've got 1Gb of disk space but they're only allowed to use 10% of it!

It seems that in Plesk 10 there was a tick box that prevented this situation - called "Suspend subscription when its disk space or traffic usage goes beyond the limit".

According to the manual you could untick this box if you do not want Plesk to auto-suspend your sites when the limit is reached.

Is this functionality still available via CLI maybe, even though it seems it's been removed from the GUI? or has it been moved somewhere else and I just can't find it?!

Thanks.