dns zone is not created at subscription creation

[MrQuake]

Hi,

My environment is Plesk 10.4/BIND DNS running in Windows 2008 R2.

Sometimes when our resellers are trying to create subscriptions, something happen during the creation process and the DNS zone is not created.

Looking at the eventviewer log, it shows:

The system cannot find the file specified. (Error code 2) at LsaRemoveAccountRights
at (VPolicy::removeAccountRights line 80)
at removeAppPoolIdentity(IWPD_47(basesrv))(WebServerAdapter::removeAppPoolIdentity line 3631)
at removeAppPool(base.srv.br(domain)(2.0)(pool))(WebServerAdapter::removeAppPool line 3750)
at removeAppPool(base.srv.br(domain)(2.0)(pool))(WebServerManager::removeAppPool line 4031)
at deleteHosting(base.srv.br)(WebServerManager::deleteHosting line 3169)
at execute console command --remove-vhost(vconsoleapp::start line 132)
at execute "C:\Program Files (x86)\Parallels\Plesk\/admin/bin/websrvmng" --remove-vhost "--vhost-name=base.srv.br"(vconsoleapp::run line 143)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\websrvmng.exe

It turns out that the subscription is created and appear in plesk panel but the DNS zone doesn't exists at named.conf.

Could someone help me with this issue, please ?

Thanks,

 

[IgorG]

Look at this KB article - http://kb.parallels.com/en/1367
Maybe it will help.