Issue Docker persistent storage not working

[Deleted member 209767]

Server operating system version

CentOS

Plesk version and microupdate number

last

I installed Grafana with Docker using Plesk, but every time the container is restarted I lose all my settings and it resets everything to default.

I've read those articles and I understand I have to set up persistent storage:
Using Docker – Container Settings - Documentation from Plesk Knowledge Base
Using Docker
https://support.plesk.com/hc/en-us/...How-to-map-volumes-in-Docker-on-Plesk-server-

But what is the exact path that I need to use in the volume mapping inputs? I tried various different paths but it never works, no files are saved in the folder, and settings are lost on each container restart

I'm talking about those 2 inputs:

 

[Deleted member 209767]

Any help? Official instructions are very confusing and I'm being denied access to support because our server runs CentOS

 

[Peter Debik]

and I'm being denied access to support because our server runs CentOS

Sure you can get support. CentOS is widely used, and Plesk support staff is well trained.

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

 

[Deleted member 209767]

No. This is the message I get when I try to open a support ticket. Very frustrating to waste money paying monthly fees on a product and be declined access to support.

 

[Peter Debik]

No. This is the message I get when I try to open a support ticket. Very frustrating to waste money paying monthly fees on a product and be declined access to support.

Sorry to read that you are experiencing difficulties with support. Please let me clarify the message: You are not being declined support access. The message is only asking to use an up-to-date Plesk version. There are so many changes between versions that it is impossible to provide support for all outdated versions. Just consider the enormous number of changes, new features and bug fixes in versions .48 and .49. Yours is still .41.

Your subscription includes free upates, and updating Plesk is extremely easy. It can be done with a few clicks.

https://support.plesk.com/hc/en-us/articles/213408749--How-to-upgrade-Plesk-to-the-next-release

While you are at it, please consider to allow automatic updates for Plesk. This will ensure that you always get bug fixes and the latest features.

 

[Deleted member 209767]

Thanks for the answer, but I'm confused because on this page it says Plesk will provide tech support for CentOS 8 only until April 12, 2022:

CentOS Project Announces Early End-of-Life Date for CentOS 8

As the CentOS Project accelerated the End-of-Life date for CentOS 8, no further operating system updates will be available after December 31, 2021.IMPORTANT: Even though Plesk will extend technical support until April 12, 2022, security issues raised by the absence of OS updates due to the...

www.plesk.com

The last support ticket I tried to open, I received the auto-reply that I screenshotted above. It says Plesk does not accept support requests from servers with OS not listed on this page:

Plesk Lifecycle Policy

Plesk Lifecycle Policy Plesk continues to evolve from a basic and feature-based control panel to a powerful management platform proven on Server, Sites, Apps, Hosting & Cloud Businesses. Rapidly changing technologies require an update to the Plesk Lifecycle and End-of-Life (EOL) policy. This new...

www.plesk.com

and CentOS 8 is not on the lifecycle policy page

I wish updates were extremely easy, but unfortunately we have this problem on 3 servers:

We had auto updates but a few months ago it stopped working suddenly

Will definitely switch to RockyLinux in the future, just not ready to do it now

 

[Peter Debik]

You did not mention your OS version before. You only mentioned "CentOS", so I could not know that you are using an outdated, end of life version. Plesk does not support end of life operating system versions, because there are not updates, no bugfixes and there is completely unreliable behavior of third-party-components on them. CentOS 8 was end of life last year.

I recommend using the Plesk Migrator extension to migrate to Almalinux. Rock Linux is only used by a very few, Plesk will focus on Alma, so you'll be much better of with that.