Question Domain is not resolvable

[EckyPtang]

Server operating system version

Ubuntu 18.04.6 LTS

Plesk version and microupdate number

Plesk Obsidian Web Pro Edition 18.0.48

Hello,

Since recently, Plesk says 'domain is not resolvable':

The website does load, but when looking records in mxtoolbox, I get this:


These are my DNS settings:



On the registrar level, I have the nameservers set to ns1.know.gg and ns2.know.gg - these are linked to the server's ip 116.202.208.36
Ideally, I want to use these 2 nameservers on all websites on my server.

What's missing here?

 

[GwenDragon]

You had set the new IP for the domain at your domain hoster's control panel?

Currently your domain resolves for me to 116.202.208.36 at Telekom Germany (my ISP) domain servers.

 

[EckyPtang]

You had set the new IP for the domain at your domain hoster's control panel?

Currently your domain resolves for me to 116.202.208.36 at Telekom Germany (my ISP) domain servers.

Yes, that's the correct IP.
It's from Hetzner, a German hosting company.

 

[GwenDragon]

1. Set in Plesk a hostname for your main domain, f.ex. srv1.keyboardcontrol.com

https://support.plesk.com/hc/en-us/articles/213941265--How-to-change-or-get-the-server-hostname-on-the-Plesk-server

2. Open Hetzner Robots page Log In - Hetzner Online
3. Login with you customer number
4. Go to Log In - Hetzner Online
5. Select your server
6. Click on tab IPs
7. Below "Reverse DNS" click in field and enter hostname from point 1.

After some minutes the Hetzner DNS shoud send the correct IP and reverseDNS data into internet.