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Domain suspended in PSA, but subscription is fine.

WesleyG

New Pleskian
I have an issue where I try to click on the mail tab logged in as a client and I get "Access Denied".

The subscription is active and in the psa the status under domains is 0, but 1 of the child domains under the subscription status is 2.

I tried updating the status to 0 on the child domain and then suspending the subscription and then unsuspending the subscription, but when trying to suspend the subscription I get "Internal Error". The worst error of all because it doesn't tell you anything.

I then tried unsuspending the domain that had the status of 2 through cli and I get:
"%plesk_cli%\domain.exe" --on domain.tld
An error occurred during turning domain on/off: The domain is suspended because the subscription is still suspended.

Thank you in advance.
 
What is your version of Plesk? As far as I remember it was fixed long time ago for earlier 10.x versions.
 
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