Download backup to local computer from backup manager

[gijsbert]

I have multiple backups stored under server repository (subscriptions --> <domainname> --> website and domains --> backup manager).

The physical files are located at: /var/lib/psa/dumps/clients/904279/domains/<domainname>/

When I click the green arrow to download these files to a local computer (see attached image) I get a new page with title "Download the backup file". On this page I have the option to set a password on the downloaded file, but no matter what I do (password or no password) the file is not downloaded to my local PC. I don't get a pop-up box with the option to save the file. Just nothing happens

Is this a bug in plesk11 ?

Kind regards,

Gijsbert

 

[IgorG]

Check these articles at least:

http://kb.odin.com/en/119346
http://kb.odin.com/en/120242

 

[elyazalee]

Hello

I have same bug

I try articles 119346 & 120242 : nothing, same bug

In /var/log/sw-cp-server/error_log :

015/10/05 15:37:16 [error] 6935#0: *3739 open() "/tmp/dumpk6Wz2Z.tar" failed (13: Permission denied), client: ..........

Can you help me ?

Thanks

 

[IgorG]

I have same bug

Why do you think that you have the same problem? Looks like you have incorrect permissions for /tmp directory. Or maybe you have SELinux enabled?

Make sure that you have the same output:

# stat /tmp
File: `/tmp'
Size: 20480 Blocks: 40 IO Block: 4096 directory
Device: b0h/176d Inode: 39718097 Links: 6
Access: (1777/drwxrwxrwt) Uid: ( 0/ root) Gid: ( 0/ root)

# getenforce
Disabled

 

[elyazalee]

I have this :

# stat /tmp
File: `/tmp'
Size: 57344 Blocks: 120 IO Block: 4096 directory
Device: ca01h/51713d Inode: 221 Links: 4
Access: (2777/drwxrwsrwx) Uid: ( 0/ root) Gid: ( 0/ root)
Access: 2012-04-10 18:13:10.413632303 +0200
Modify: 2015-10-06 07:34:01.508869001 +0200
Change: 2015-10-06 07:34:01.508869001 +0200
Birth: -

# getenforce
Disabled


It's ok ?

 

[IgorG]

No,

Correct /tmp permissions with

# chmod 1777 /tmp

 

[elyazalee]

In /tmp I can see the temporary file

 

[elyazalee]

After chmod same bug

 

[Dmitry Y.]

Could you check logs at /var/log/plesk/PMM/export-* and /var/log/plesk/panel.log
You possibly have to enable debug logging to get more information (http://kb.odin.com/en/120101)

 

[elyazalee]

Hi

In pmmcli.log :
[...]
[2015-10-06 15:56:33.351|11725] DEBUG: <pmmcli.ExportDumpAsFileAction object at 0xb749f50c>: response
[2015-10-06 15:56:33.354|11725] INFO: Outgoing packet:
<?xml version="1.0" ?><response>
<errcode>0</errcode>
</response>


In export.log :
[...]
[2015-10-06 15:56:28.237|11733] INFO: ENV[LANG]=en_US.UTF-8
[2015-10-06 15:56:28.238|11733] INFO: Executing utility: /bin/sh -c -e /bin/tar\ --create\ --file\ /tmp/dumpelYkJ1.tar\ --directory\ /tmp/repo_transport_tmp_4mZgmW/\ --dereference\ --files-from\ /tmp/repo_transport_tmp_X3eSxv
[2015-10-06 15:56:32.052|11733] INFO: The utility executed with the return code 0
[2015-10-06 15:56:32.052|11733] INFO: The return code was
No output on STDOUT were performed by the utility
No output on STDERR were performed by the utility
[2015-10-06 15:56:32.052|11733] INFO: ENV[LANG]=en_US.UTF-8
[2015-10-06 15:56:32.052|11733] INFO: Executing utility: /opt/psa/admin/sbin/backup_sign --sign-dump /tmp/dumpelYkJ1.tar --session-path=.
[2015-10-06 15:56:32.211|11749] INFO: backup_sign started : /opt/psa/admin/sbin/backup_sign --sign-dump /tmp/dumpelYkJ1.tar --session-path=.
[2015-10-06 15:56:33.327|11749] INFO: backup_sign finished. Exit code: 0
[2015-10-06 15:56:33.328|11733] INFO: The utility executed with the return code 0
[2015-10-06 15:56:33.329|11733] INFO: pmm-ras finished. Exit code: 0

In panel.log nothing error

 

[Dmitry Y.]

Try this KB http://kb.odin.com/en/120242

 

[elyazalee]

Already try, same bug

 

[Dmitry Y.]

It is better to contact support

 

[elyazalee]

I have "Web Host Edition" Do I have the technical support? Where ? Thanks

 

[IgorG]

I have "Web Host Edition" Do I have the technical support? Where ? Thanks

http://kb.odin.com/en/121580

Support for customers, who purchased a license from an Odin Partner
Note: If you purchased your Plesk license from an Odin Partner, we recommend you to use support from that provider. Odin partners are fully trained by Odin and deliver best-in-the-industry support for Odin products running on their infrastructure.

• [Free] For customers using a Plesk Web Host Edition license on a dedicated server:
  
  24/7/365 email

 

[elyazalee]

Very thanks Have a nice day !