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Hi, I have backup my domain with Backup Manager and it created 47 GB of backup. If I try to download I recive error 504. How can I download this backup?
I would recommend you use a tool such as WinSCP or even FileZilla and download the backup files through SFTP / SSH on SSH port. The location of the backup files is /var/lib/psa/dumps/
Well, I found the file but I do not have permission to download it. I need to login with root user but if I use the password that I user in SSH doesn't work on FTP client such as FileZilla.
Ok but I don't have permission to download becouse I am logged in with admin user (not root). Normally using SSH I login with admin user and execute "su" command to login with root becouse if I try to login directly with root user doesn't works.