Dr.Web Updater: Key is wrong or has been blocked

[JeffreyZ]

I'm getting an error from Cron Daemon that reads:

/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: Key is wrong or has been blocked !

My dr.web key in Plesk shows an expiration of January 27,2015.

How to resolve this?

 

[IgorG]

Looks like that Dr.Web key is not linked to your Plesk parent license key. I think the issue can be resolved by contacting the sales department and purchasing a new valid license.

 

[JeffreyZ]

Thank you. I contacted support and they provided a new license key for Dr.Web. I'm not getting that error message but I also don't think Dr.Web is running. I tried looking at the log file but there is nothing in the folder where the log file should reside. I don't see a log file in /var/drweb/ or in var/logs/

I'm not sure where to start troubleshooting Dr.Web. Any suggestions?

 

[UFHH01]

Hi JeffreyZ,

please use the informations from the following KB - article for log - files and configuration files from Plesk and bookmark the page:

Parallels Plesk Panel for Linux services logs and configuration files ( KB - article: 111 283 )​

 

[JeffreyZ]

Thank you UFHH01. That's very helpful. The log shows
"PASS during call 'drweb' handler" so it seems drweb is running just fine.