DrWeb Selfupdate Error

[Pioneer1976]

Hi,

I am getting those two types of mails every half hour. What can I do about it?

Hi. This is the qmail-send program at xxx.dedicated.hosteurope.de.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[email protected]>:

--- Below this line is a copy of the message.

Return-Path: <[email protected]>
Received: (qmail 6015 invoked by uid 111); 22 Dec 2009 12:30:01 +0100
Date: 22 Dec 2009 12:30:01 +0100
Message-ID: <[email protected]>
From: [email protected] (Cron Daemon)
To: [email protected]
Subject: Cron <drweb@lvpsxxx> /opt/drweb/update.pl
Content-Type: text/plain; charset=ANSI_X3.4-1968
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/var/drweb>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=drweb>

ERROR: Dr.Web (R) Updater: cannot obtain lockfile /var/drweb/run/update.lock, stop to prevent multiply instances (Resource temporarily unavailable) !
See Dr.Web (R) Updater log file for details.

Hi. This is the qmail-send program at lvpsxxx.dedicated.hosteurope.de.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[email protected]>:

--- Below this line is a copy of the message.

Return-Path: <[email protected]>
Received: (qmail 13313 invoked by uid 111); 22 Dec 2009 11:49:01 +0100
Date: 22 Dec 2009 11:04:47 +0100
Message-ID: <[email protected]>
From: [email protected] (Cron Daemon)
To: [email protected]
Subject: Cron <drweb@lvpsxxx> /opt/drweb/update.pl
Content-Type: text/plain; charset=ANSI_X3.4-1968
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/var/drweb>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=drweb>

ERROR: Dr.Web (R) Updater: cannot read file drw50003.vdb !
ERROR: Dr.Web (R) Updater: timeout getting file drw50003.vdb !
ERROR: Dr.Web (R) Updater: cannot read file drw50003.vdb !
ERROR: Dr.Web (R) Updater: cannot download drw50003.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.msk7.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: remote host update.us.drweb.com closed connection variant () !
ERROR: Dr.Web (R) Updater: remote host update.us.drweb.com closed connection variant () !
ERROR: Dr.Web (R) Updater: remote host update.us.drweb.com closed connection variant () !
ERROR: Dr.Web (R) Updater: timeout getting file drw50000.vdb !
ERROR: Dr.Web (R) Updater: timeout getting file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot download drw50000.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.us.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: timeout getting file drw50003.vdb !
ERROR: Dr.Web (R) Updater: timeout getting file drw50003.vdb !
ERROR: Dr.Web (R) Updater: timeout getting file drw50003.vdb !
ERROR: Dr.Web (R) Updater: cannot download drw50003.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.msk3.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: timeout getting file drw50003.vdb !
ERROR: Dr.Web (R) Updater: timeout getting file drw50003.vdb !
ERROR: Dr.Web (R) Updater: timeout getting file drw50003.vdb !
ERROR: Dr.Web (R) Updater: cannot download drw50003.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.msk.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: cannot read file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot read file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot read file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot download drw50000.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.fr1.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: timeout getting file drw50003.vdb !
ERROR: Dr.Web (R) Updater: timeout getting file drw50003.vdb !
ERROR: Dr.Web (R) Updater: timeout getting file drw50003.vdb !
ERROR: Dr.Web (R) Updater: cannot download drw50003.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.msk6.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: timeout getting file drw50000.vdb !
ERROR: Dr.Web (R) Updater: Unable to connect to update.msk5.drweb.com: Connection timed out !
ERROR: Dr.Web (R) Updater: cannot download drw50000.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.msk5.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: cannot read file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot read file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot read file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot download drw50000.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.us1.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: cannot read file drw50001.vdb !
ERROR: Dr.Web (R) Updater: cannot get drw50001.vdb with valid CRC32 (lst=DE06036A, actual=B9860DF1) !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.drweb.com/unix/500 !

 

[IgorG]

Is http://update.msk3.drweb.com/unix/500 accessible and not firewalled from your server? Do you have running update.pl process - check it with something like 'ps ax | grep update'. Try to kill this process if it is started. After that try to run /opt/drweb/update.pl manually and investigate /var/drweb/log/updater.log log file.

 

[Pioneer1976]

Thank you for the quick answer.

The server does not have any outgoing firewall rules at all, it has free access to the internet. Only incoming traffic is restricted. The update was working until last night and suddenly stopped to do so.

I found two running processes and killed both of them:

root@xxx:~# ps ax | grep update
22195 ? Ss 0:00 /bin/sh -c /opt/drweb/update.pl
22196 ? S 0:01 perl /opt/drweb/update.pl

I tried to wget the URL it cannot contact and got the following result:

wget http://update.msk3.drweb.com/unix/500
--16:40:41-- http://update.msk3.drweb.com/unix/500
=> `500'
Resolving update.msk3.drweb.com... 81.176.67.170
Connecting to update.msk3.drweb.com|81.176.67.170|:80... connected.
HTTP request sent, awaiting response... 301 Moved Permanently
Location: http://update.msk3.drweb.com/unix/500/ [following]
--16:40:41-- http://update.msk3.drweb.com/unix/500/
=> `index.html'
Reusing existing connection to update.msk3.drweb.com:80.
HTTP request sent, awaiting response... 403 Forbidden
16:40:42 ERROR 403: Forbidden.

The manual running of update.pl takes a long time and returns this. It tries to connect to serveral alternate servers and fails on all of them with different error messages (cannot read / timeout getting). I stopped the execution after those two servers since it really takes very long:

/opt/drweb/update.pl
ERROR: Dr.Web (R) Updater: cannot read file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot read file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot read file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot download drw50000.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.fr1.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: timeout getting file drw50000.vdb !
ERROR: Dr.Web (R) Updater: timeout getting file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot read file drw50000.vdb !
ERROR: Dr.Web (R) Updater: cannot download drw50000.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.us1.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: Quitting on signal INT !
See Dr.Web (R) Updater log file for details.

And finally the log file dows not exist. The directory /var/drweb/log is existant, but empty.

 

[Chris Magnuson]

# wget http://update.msk3.drweb.com/unix/500
--2009-12-22 10:07:20-- http://update.msk3.drweb.com/unix/500
Resolving update.msk3.drweb.com... 81.176.67.170
Connecting to update.msk3.drweb.com|81.176.67.170|:80... connected.
HTTP request sent, awaiting response... 301 Moved Permanently
Location: http://update.msk3.drweb.com/unix/500/ [following]
--2009-12-22 10:07:20-- http://update.msk3.drweb.com/unix/500/
Reusing existing connection to update.msk3.drweb.com:80.
HTTP request sent, awaiting response... 403 Forbidden
2009-12-22 10:07:20 ERROR 403: Forbidden.

 

[Chris Magnuson]

When I tried to run it (new guy) I get:

# /opt/drweb/update.pl
ERROR: Dr.Web (R) Updater: timeout getting file drw50000.vdb !
ERROR: Dr.Web (R) Updater: Quitting on signal INT !
See Dr.Web (R) Updater log file for details.

And also:

# more /var/drweb/log/updater.log
/var/drweb/log/updater.log: No such file or directory
[root@teton2 sso]# cd /var/log/


No log file.

My earlier Quick Reply showed what happened when I tried to go to that URL manually with wget, looked like it wasn't set up properly to me.

 

[Chris Magnuson]

Same Problem

I am also receiving these failure notices when the Dr.Web updater runs.

I've checked for a running update.pl process and there is none.

The firewall does not appear to be an issue. When I enter "wget http://update.msk3.drweb.com/unix/500/" in the cmd line I'm met with a 403:Forbidden error.

When I run /opt/drweb/update.pl manually, I'm met with the following error.

ERROR: Dr.Web (R) Updater: cannot obtain lockfile /var/drweb/run/update.lock, stop to prevent multiply instances (Resource temporarily unavailable) !
See Dr.Web (R) Updater log file for details.

Additionally, No log file is generated generated in /var/drweb/log/.

Any further suggestions would be appreciated. Thanks!

 

[IgorG]

I think that it is DrWeb related problems and you may contact their support or look at their forum.