Issue E-mail folders problem

[asgeir abramsen]

Hello,

I'm running Plesk for my e-mail services. Now we're at about 30 employees which are dependent in Plesk. Everything is running fine, but there's one problem. all my folders are under "inbox" which is a problem, because all my/our sent mail and deleted mail isn't synchronized. So it doesn't show under webmail or other clients (outlook/apple mail). Is there a way to change the folder structure? Or is there even a more simple solution?

Please help!

Dear regards,

Asgeir Abramsen

 

[Lloyd_mcse]

Hi,
have a look at this thread...

https://talk.plesk.com/threads/courier-imap-standard-folders.333410/

And if you want to auto subscribe to the folders...

https://talk.plesk.com/threads/imap-auto-select-default-folders-on-server.338851/

I hope that helps.
Kind regards

Lloyd

 

[asgeir abramsen]

Thank you! I'm sure that is the problem. I don't know if I'm using dovecot and I'm unable to find out how I can check that. Could you help me out please?

 

[Lloyd_mcse]

You can go to...

Plesk > Tools & Settings > Server Components

It will be listed there.
I hope that helps
Kind regards

Lloyd

 

[asgeir abramsen]

Allright, I'm using dovecot. So now I edit /etc/dovecot/dovecot.conf right? And create a new file in /etc/dovecot/conf.d/20-namespace.conf

Will this solve the problem on my other domains as well? So all the domains I administer in Plesk?

 

[Lloyd_mcse]

Yeah that's right, and yes it's a global setting so will cover all domains.
You will need to re-add the accounts to Outlook though, so it's best to do before you have added domains.
Kind regards

Lloyd

 

[asgeir abramsen]

Allright. The accounts are configured right now in the Outlook clients of 30 people, so I guess it's too late. Thank you very much! I'll get to it, then.

 

[asgeir abramsen]

All Right, that wasn't hard. I've also created the 20-namespace.conf file in conf.d I'm pretty new at this, so is that the name I should use? Thank you again

 

[asgeir abramsen]

I'm terribly sorry to bother you again, but when I test this with a new e-mail account, my sent mail doesn't synchronize with my server. It's in "this computer only". Could you help me out once more?

 

[asgeir abramsen]

The old accounts, when I re-add them, still have the same folder-structure, so everything is still under inbox, but those accounts still work

 

[Lloyd_mcse]

Hi,
did you restart Dovecot after you edited?

# service dovecot restart

When re-adding the accounts in Outlook you need to restart Outlook after removal.
Regards

Lloyd

 

[asgeir abramsen]

Allright, after a slight panic because of a imap crash I removed the 20-namespace.conf because it crashed the service when I tried to boot. It has the same contents as the dovecot.conf
I still have the dovecot.conf but it appears the problem is still there. I created a new e-mail address, configured it in outlook, but next to drafts, sent items and deleted items I see "this computer only" like in the screenshot I sent before. So everything is still under inbox and I'm unable to see the e-mails I sent from my computer via webmail, which means they are not on the server, which sucks.

Do I need the 20-namespace.conf file for it to work?

Thank you!

 

[Lloyd_mcse]

You can just edit the /etc/dovecot/dovecot.conf if you want but you run the risk of it being changed during an update, so I add the snippet (20-namespace.conf) to make sure.
In short you can do one or the other, or both.

Did you add the auto-subscribe snippet too?
Because I can't recreate your local only folder problem?
Regards

Lloyd