• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Error: Access denied. Your account was suspended.

M

Matt Grant

Regular Pleskian
I have a customer account on my Plesk 10.4.4 migrated from a client account from my old Plesk 9.5.4 server that I cannot login as the customer in CP. I figured it was an issue with the migrated account, so i created a new customer account and moved all of their subscriptions to the new account. I tied logging in with the new user and get the same error "Error: Access denied. Your account was suspended."

I googled around and there is a thread on this forum (http://forum.parallels.com/showthread.php?t=105823) from 2010 about the same issue and they said they fixed it by doing this...

"We found the problem. smb_users table in psa database has IsLocked parameter. This parameter prevents users to log in. We had to manually change IsLocked from 1 to 0. And now works."


My question is here is the smb_users table located and how do I manually change the parameter from 1 to 0? Why is happening to a fresh new customer account? Is it something to do with one of the subscription?

Please help!!!
 
Update...

I have another customer that is having the same issue. What is weird is a third customer account was migrated and it works fine. The first customer account has 127 subscriptions and the second account has 3 and the third account has 2. I do not see any commonality as to why it is happening.

I really need to get this fixed and would truly appreciate any help!
 
Update...

I figured out how to fix one of the customers with 3 subscriptions. I found a post from Igor here http://forum.parallels.com/showpost.php?p=429523&postcount=7

It was fairly easy to fix that customer because there was only 3 subscriptions to fix. Now for my client with 127 subscriptions... Is there anyway to make the change once and roll out to the other 126 subscriptions? It is going to take me all day to do it if I have to do one at a time.

Thanks in advance!
 
I figured out what was wrong. There were a few domains/subscriptions that were listed is inactive because there were user accounts created for each domain. I deleted the un-needed user accounts and everything works now!
 
You must log in or register to reply here.

Similar threads

K
Issue Access denied. Your account was suspended while login to plesk web host edition
Replies
1
Views
224
AYamshanov
AYamshanov
D
Resolved URGENT: Help lost permission on Master account
Replies
2
Views
460
doekia
D
williamplk
Resolved Activate account by e-mail does not work
Replies
16
Views
2K
williamplk
williamplk
M
Question How to set up and actually use existing SSH Keys for Plesk Accounts
Replies
2
Views
435
MHC_1
M
M
Issue Outgoing Mail Control is always 0
Replies
1
Views
341
MarketPC
M
Back
Top