Resolved error message since the latest Plesk update

[dicker]

Server operating system version

Ubuntu 20.04.6 LTS

Plesk version and microupdate number

Plesk Obsidian Version 18.0.51 Update #1

Hello, I've been getting this error message since the latest Plesk update.
Error: Could not get package list: 2023-04-24 10:31:35 INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] 2023-04 -24 10:31:45 ERROR: 2023-04-24 10:31:45 ERROR: Exited with return code 1.
Can someone help?

 

[Peter Debik]

Please check these threads if any of these and their solutions match your case:
Issue - System Updates problem
Issue - Error updating from 18.0.44 to 18.0.51 on ubuntu 20
Resolved - NO_PUBKEY BD11A6AA914BDF7E
Issue - Unable to make updates (Plesk Obsidian 18.0.51 on Ubuntu 18.04.5)

 

[Peter Debik]

I'd also want to encourage you to open a ticket with Plesk support on the case, because we're looking for customers who experience that issues where we can check it on their machines to find the root cause. It's a known issue, but only a few Linux installations experience it, so engineers would like to see it on a machine where this actually happens to provide a general fix.
Please provide ID PPS-14261 to support if you open a ticket and a link to this thread.

https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

 

[dicker]

Before I do anything on the server, I wanted to make a fresh backup again.
However, I had to cancel that because 32 GB of RAM was used up. No more websites could be displayed.
That wasn't before either.

 

[sweetp]

I also have this error….
I ran apt upgrade via ssh and got the following errors:

W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: http://autoinstall.plesk.com/RUBY_0.0.2 focal InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY BD11A6AA914BDF7E W: Failed to fetch http://autoinstall.plesk.com/RUBY_0.0.2/dists/focal/InRelease The following signatures couldn't be verified because the public key is not available: NO_PUBKEY BD11A6AA914BDF7E W: Some index files failed to download. They have been ignored, or old ones used instead.

 

[scsa20]

@sweetp for your specific issue has already been answered in the forums once before along with a support article. Please refer to https://support.plesk.com/hc/en-us/articles/13499261313303

 

[sweetp]

@scsa20 that fixed it, thanks