Error opening Panel after upgrade to Plesk 12.0.18

[fogelf]

show output of following commands:
----------------------------------
cat /root/.autoinstaller/microupdates.xml
ls -ld /dev/shm/
ls -la /dev/shm/
cat /etc/lock_manager.ini

 

[Petrou Net]

IgorG,
Thanks for the link,
That form requires the License Key number (it says Plesk 11 or 12 Key Number) but the Plesk Panel can't display the "Tools & Settings" section, in order to click "License Manager" and get the key number.
When I click Tools & Settings I get:

Internal error: Permission denied
Message Permission denied
File Hierarchical.php
Line 105
Type Exception

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Search for related Knowledge Base articles

Is there any way to see the license key number from the command line?

 

[Petrou Net]

cat /root/.autoinstaller/microupdates.xml
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<patches>
<product id="sitebuilder" version="4.5.0" installed-at="not-a-date-time">
<patch version="1" timestamp="" installed-at="not-a-date-time" />
</product>
<product id="plesk" version="12.0.18" installed-at="20140702T224945">
<patch version="6" timestamp="" installed-at="20140702T225952" />
</product>
</patches>


ls -ld /dev/shm/
drwxrwxrwt 2 root root 60 Jul 3 04:29 /dev/shm/


ls -la /dev/shm/
total 16
drwxrwxrwt 2 root root 60 Jul 3 04:29 .
drwxr-xr-x 10 root root 3960 Jul 3 04:18 ..
-rw-rw---- 1 root lock-manager 8388608 Jul 3 04:29 SharedLockManagerStorage_v2-ab96dc8997


cat /etc/lock_manager.ini
[shm]
name=SharedLockManagerStorage_v2-ab96dc8997

 

[fogelf]

Here all fine.
Need to check that psaadm is included in lock-manager group.
Show output of command:
-----------------------------------------
su -l psaadm -s /bin/sh -c 'id -Gn'

 

[Petrou Net]

su -l psaadm -s /bin/sh -c 'id -Gn'
psaadm psaserv swkey-data psasb

Any ideas?

 

[fogelf]

конечно, их есть у меня

U should exec this command:
usermod -G psaadm,psaserv,swkey-data,psasb,lock-manager psaadm

After go to the panel and try to get errors again.

 

[Petrou Net]

usermod -G psaadm,psaserv,swkey-data,psasb,lock-manager psaadm

fogelf thanks, that fixed it!
Everything seems to work fine now.

By the way, Plesk Panel continues to state:

Upgrade to the version 12.0.18 is available.
Install Now | See What's New

But according "/usr/local/psa/admin/bin/autoinstaller" no updates are available.

 

[fogelf]

That good.

>Upgrade to the version 12.0.18 is available.
Report it in separate thread.

 

[fogelf]

fogelf thanks, that fixed it!
Everything seems to work fine now.

Could U provide archive of /var/log/plesk/install/*.log for issue reason detecting?

 

[Petrou Net]

Do the log files contain any sensitive information?
There are no passwords as far as I can see.
Is there anything else I should worry about?

 

[fogelf]

Do not worry, there are no passwords or private info in that logs.

 

[Petrou Net]

Sent you a private message.

 

[FrenciR]

конечно, их есть у меня

U should exec this command:
usermod -G psaadm,psaserv,swkey-data,psasb,lock-manager psaadm

After go to the panel and try to get errors again.

I created an account here just to say to you thank you. That command worked and you saved me hours of research

Thank you once again

 

[Priwac]

Same problem here...


Error log

[13-Aug-2014 12:00:00 Europe/Helsinki] Exception: Permission denied
file: /opt/psa/admin/plib/Lock/Manager/Hierarchical.php
line: 105
code: 0
trace: #0 /opt/psa/admin/plib/Lock/Manager/Hierarchical.php(105): LockManagerClient->__construct()
#1 /opt/psa/admin/plib/Lock/Manager/Hierarchical.php(182): Plesk\Lock\Manager_Hierarchical->_getClient()
#2 /opt/psa/admin/plib/Lock/Manager/Hierarchical.php(146): Plesk\Lock\Manager_Hierarchical->_applyLockIfFree('', Object(Plesk\Lock\Resource))
#3 /opt/psa/admin/plib/Lock/Manager.php(97): Plesk\Lock\Manager_Hierarchical->lockIfFree(Object(Plesk\Lock\Resource), '')
#4 /opt/psa/admin/plib/Lock.php(56): Plesk\Lock\Manager->lockIfFree(1, Array, '')
#5 /opt/psa/admin/plib/Template/Configuration/Applier.php(74): Plesk\Lock::writeIfFree(Object(Plesk\Lock\Object_Service), '', Array)
#6 /opt/psa/admin/plib/CommonPanel/Controller/Helper/WebService.php(47): Template_Configuration_Applier::blockStartTransaction()
#7 /opt/psa/admin/application/smb/controllers/WebController.php(181): CommonPanel_Controller_Helper_WebService::getFailedConfigurationError()
#8 /opt/psa/admin/application/smb/controllers/WebController.php(71): Smb_WebController->_addAdminNotifications()
#9 /opt/psa/admin/externals/Zend/Controller/Action.php(516): Smb_WebController->viewAction()
#10 /opt/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('viewAction')
#11 /opt/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#12 /opt/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#13 /opt/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#14 {main}

[2014-08-13 12:00:00] ERR [panel] Exception: Permission denied
file: /opt/psa/admin/plib/Lock/Manager/Hierarchical.php
line: 105
code: 0

 

[MisterU]

Please provide output of next commands:

cat /root/.autoinstaller/microupdates.xml
ls -ld /dev/shm/
ls -la /dev/shm/
cat /etc/lock_manager.ini
su -l psaadm -s /bin/sh -c 'id -Gn'

 

[Priwac]

cat /root/.autoinstaller/microupdates.xml

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<patches>
<product id="plesk" version="12.0.18" installed-at="20140809T175355">
<patch version="11" timestamp="" installed-at="20140809T175433" />
</product>
</patches>

ls -ld /dev/shm/

drwxrwxrwt 2 root root 60 Aug 13 11:29 /dev/shm/

ls -la /dev/shm/

total 12
drwxrwxrwt 2 root root 60 Aug 13 11:29 .
drwxr-xr-x 17 root root 1000 Aug 13 13:24 ..
-rw-rw---- 1 root lock-manager 8388608 Aug 13 11:59 SharedLockManagerStorage_v2-4b93cb23b9

cat /etc/lock_manager.ini

[shm]
name=SharedLockManagerStorage_v2-4b93cb23b9

su -l psaadm -s /bin/sh -c 'id -Gn'

psaadm psaserv

 

[MisterU]

Please try this solution

U should exec this command:
usermod -G psaadm,psaserv,swkey-data,psasb,lock-manager psaadm

After go to the panel and try to get errors again.

 

[Priwac]

No errors, works great.

Thank you Sergey.

 

[fogelf]

Omg .......

 

[Priwac]

Didn't last too long...

After updating Plesk I'm getting blank screen.

Log:

[2014-08-13 14:31:04] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: cannot create: Permission denied
[13-Aug-2014 14:31:04 Europe/Helsinki] SWKeyExFatalError: error: /etc/sw/keys/lock/repository: cannot create: Permission denied
file: /opt/psa/admin/plib/functions.php
line: 3352
code: 0
trace: #0 /opt/psa/admin/plib/functions.php(3352): of_get_all_keys()
#1 /opt/psa/admin/plib/Key/Primary/InfoForm.php(155): pkey_fetch_key_list()
#2 /opt/psa/admin/plib/Key/Primary/InfoForm.php(64): Key_Primary_InfoForm->get_bye_online_url('new', '')
#3 /opt/psa/admin/htdocs/server/key_info.php(44): Key_Primary_InfoForm->assign()
#4 {main}