ERROR: The up2date utility failed to install the required packages

[gscharf]

Hello,

I am upgrading my plesk cp 3 to version 4 on my centos 4 linux server. However, every intent I have made returns the following message at the end of the email. Have not found any information in the forum or the install guide.

Testing package set / solving RPM inter-dependencies...

Downloading headers to solve dependencies...

Downloading headers to solve dependencies...

Downloading headers to solve dependencies...
There was a package dependency problem. The message was:

Unresolvable chain of dependencies:
psa-updates-8.4.0-rhel4.build84080514.18 requires psa-hotfix4 = 8.4.0-rhel4.build84080514.18


The following packages were added to your selection to satisfy dependencies:
Package Required by
----------------------------------------------------------------------------

ERROR: The up2date utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

Any ideas ?

Thankks

 

[shall]

It's happening here, too. This is what up2date says:

up2date -u psa-hotfix4

Fetching Obsoletes list for channel: rhel-i386-es-4...

Fetching Obsoletes list for channel: rhel-i386-es-4-extras...

Fetching Obsoletes list for channel: plesk-distr-rpms...

Fetching Obsoletes list for channel: thirdparty-rpms...

Fetching Obsoletes list for channel: plesk-8.4.0-dist-rpms...

Fetching Obsoletes list for channel: plesk-8.4.0-thirdparty-rpms...

Fetching rpm headers...
########################################

Name Version Rel
----------------------------------------------------------
psa-hotfix4 8.4.0 rhel4.build84080514.18i586


Testing package set / solving RPM inter-dependencies...
########################################
There was a fatal RPM error. The message was:
Failed running rpm transaction

 

[gscharf]

Don't we get any help from parallels' engineers ?

 

[shall]

Don't we get any help from parallels' engineers ?

No.

What I did to fix this was download the full install package and manually install the RPM that was failing. This enabled the rest of the upgrade to go smoothly, and I am currently without any issues on this box.

 

[JLChafardet]

yeah, thats what solves this issue, i had it a bit ago, and did the same and worked.

 

[pj_servadmin]

To just install the 1 failing hotfix from the autoinstall site with out checking for dependencies:

rpm -i https://autoinstall.plesk.com/PSA_8.4.0/dist-rpm-RedHat-el4-i386/base/psa-hotfix4-8.4.0-rhel4.build84080514.18.i586.rpm --nodeps

After that, I was able to successfully run the updater from within the web interface.