Error trying to restore backup

[JeremiahC]

I've got a customer that were moving from 8.5 to 10.0.1. I get this error when trying to add his backup into the repo

"The backup you are trying to import does not match the user type 'domain' "

Any help would be awesome, trying to get him up and running ASAP.


Thanks

 

[IgorG]

As I see you have support ticket regarding this problem. I hope that support team will help you soon. Also this problem can be caused by URLScan installed on IIS that size of uploaded files is limited. Do you have it?

 

[JeremiahC]

I got it working. Something was wrong with the backup file apparently.

Thanks

 

[ciberneticait]

I have the same problem here... i'm trying to migrate one domain from Plesk 8.6 (it's on our dedicated server, all domains are under one "client") to Plesk 10.4.4 (another vps server: on this for each domain, we will create a "client")

The error is the same. I tried another set of backup, but same error....

Looking at files inside the backup (it's a zip file), i see that in xml file there is an "id"... can be this the problem?
Is it possible migrate one backup from one server, to another with higher plesk version?

thank you for your support