Error upgrading from plesk 9.5.4 to 9.5.4

[kardklub]

Error upgrading from plesk 9.5.4 to 10.0.0

Any clues why i cant upgrade from 9.5.4 to 10.0.0 I have a 10.0 key from my provider but it still doesnt work

Parallels Products Installer 3.7.0 (built on 2010-08-21 20:17 svn rev. 294010) started at (timezone GMT) Sat Apr 2 21:07:52 2011
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_10_0_0 [email protected] --install-component=base --install-component=sitebuilder --install-component=psa-firewall --install-component=psa-vpn --install-component=spamassassin --install-component=sshterm --install-component=php --install-component=postfix

Try to find rcfile...
Autoinstaller rcfile not found.
Opsys detected as: os_vendor=SuSE os_name=Linux version=11.1 arch=i686 environment=vz
Final opsys (with overriding) is: os_vendor=SuSE os_name=Linux version=11.1 arch=i686 environment=vz
Checking hostname is sucessfull.
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 18%..28%..39%..49%..59%..70%..80%..90%..100% was finished.
File downloading sitebuilder.inf3: 10%..22%..35%..48%..61%..74%..87%..100% was finished.
File downloading sso.inf3: 24%..37%..51%..64%..78%..91%..100% was finished.
File downloading setemplates.inf3: 19%..44%..69%..94%..100% was finished.
File downloading pp-sitebuilder.inf3: 13%..30%..47%..65%..82%..99%..100% was finished.
File downloading billing.inf3: 21%..34%..46%..58%..71%..83%..95%..100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages...
File downloading PSA_10.0.0/plesk-10.0.0-suse11.1-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading SITEBUILDER_5.0.0/sitebuilder-5.0.0-rhall-all.inf3: 64%..100% was finished.
File downloading BILLING_7.0.0/billing-7.0.0-rhall-all.inf3: 73%..100% was finished.
Parallels Containers were detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: ioctl: Transport endpoint is not connected
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode upgrade, installed=1291852963, available=1286176873
Checking if key update required for component plesk/base
Config allows upgrade from version 10.0 without key update
Currently installed component version is 9.5.4-suse11.1.build95101209.05
Keyupgrade need for plesk/base
Component plesk/psa-autoinstaller: mode up2date, installed=1282397033, available=1282397033
Component plesk/postgresql: mode install, installed=0, available=1274746026
Component plesk/pmm: mode install, installed=0, available=1286176688
Component plesk/health-monitor: mode install, installed=0, available=1285061186
Component plesk/pba: mode install, installed=0, available=1284024401
Component plesk/sitebuilder: mode install, installed=0, available=1285316918
Component plesk/billing: mode install, installed=0, available=1285575843
Component plesk/mod-bw: mode install, installed=0, available=1281581373
Component plesk/asp: mode up2date, installed=1235020780, available=1235020780
Component plesk/java: mode install, installed=0, available=1285061085
Component plesk/mod_python: mode up2date, installed=1228301033, available=1228301033
Component plesk/ruby: mode install, installed=0, available=1285060006
Component plesk/cf-support: mode install, installed=0, available=1260973017
Component plesk/miva: mode install, installed=0, available=1285060885
Component plesk/php5: mode upgrade, installed=1291853040, available=1285061464
Component plesk/qmail: mode install, installed=0, available=1286176261
Component plesk/postfix: mode upgrade, installed=1291853037, available=1291853031
Component plesk/psa-firewall: mode upgrade, installed=1291852930, available=1286176002
Component plesk/psa-vpn: mode upgrade, installed=1291852976, available=1286176396
Component plesk/psa-fileserver: mode install, installed=0, available=1286175949
Component plesk/sshterm: mode upgrade, installed=1228112978, available=1272448179
Component plesk/watchdog: mode install, installed=0, available=1286176447
Component plesk/cs-gs: mode install, installed=0, available=1286176788
Component plesk/mailman: mode install, installed=0, available=1286176596
Component plesk/kav: mode install, installed=0, available=1286176738
Component plesk/drweb: mode install, installed=0, available=1286175894
Component plesk/spamassassin: mode upgrade, installed=1291852935, available=1286176350
Component plesk/backup: mode install, installed=0, available=1286176546
Component plesk/backup-vz: mode install, installed=0, available=1286176546
Component plesk/horde: mode install, installed=0, available=1285060802
Component plesk/atmail: mode install, installed=0, available=1285059848
Exchanging information with licensing server.
File downloading PSA_10.0.0/plesk_getkeyinfo.sh: 47%..100% was finished.
Ask KA server for key update: server url=https://ka.parallels.com:5224/xmlrpc product login=PleskLogin current key number=Pleskkeyhere to version=10.0.0
Warning: your license key for the base component cannot be upgraded.
Response from the licensing server: Automatic upgrade for this license is not possible. Please contact your reseller.
Error: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.

 

[IgorG]

Response from the licensing server: Automatic upgrade for this license is not possible. Please contact your reseller.

Did you try it?