Issue error webmail roundcube

[HyperBeats]

Server operating system version

Ubuntu 22.04.2 LTS (GNU/Linux 5.15.0-76-generic x86_64)

Plesk version and microupdate number

Plesk Obsidian Version 18.0.53

Hello,
Since I reinstalled my plesk server all but rouncude webmail server is giving me the error



"Oops... something went wrong!
An internal error has occurred. Your request cannot be processed at this time.

For administrators: Please consult the application and/or server error logs for more information."

the roundcube server doesn't generate any error logs i don't understand where the problem is coming from

 

[Peter Debik]

No errors in /var/log/plesk-roundcube/errors?

 

[HyperBeats]

yes the file is empty

 

[Martin Dias]

Are you using Plesk Premium Mail extension? If yes, the log would be /var/log/roundcubemail/errors.log

 

[HyperBeats]

no i use roundcube for the mail only roundcube

 

[Peter Debik]

I suggest to open a ticket with Plesk support, because then an engineer can check the issue directly on your server.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-