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ERROR: Zend_Log_Exception

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by laztrix, Nov 3, 2010.

  1. laztrix

    laztrix Guest

    0
     
    After Upgrading Plesk from 9.5.3 to 10.0.1 I get this error when I login to my plesk account:

    Code:
    ERROR: Zend_Log_Exception
    "/usr/local/psa/admin/logs/panel.log" cannot be opened with mode "a"
    
    0: Stream.php:66
    	Zend_Log_Writer_Stream->__construct(string '/usr/local/psa/admin/logs/panel.log')
    1: Abstract.php:84
    	CommonPanel_Application_Abstract->_initLog()
    2: Abstract.php:31
    	CommonPanel_Application_Abstract->run()
    3: Abstract.php:19
    	CommonPanel_Application_Abstract::init()
    4: auth.php3:137
    
    How can we fix this problem, thanks.
     
  2. Chris Macpherson

    Chris Macpherson New Pleskian

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    I am having the same problem. Has anyone found a solution?

    Chris
     
  3. laztrix

    laztrix Guest

    0
     
    I've changed the chmood

    /usr/local/psa/admin/logs - panel.log from 644 to 777. After that, I saw the admin login page. But when I login I receive this error:

    ERROR: Zend_Db_Statement_Exception

    SQLSTATE[42S02]: Base table or view not found: 1146 Table 'psa.smb_apsInstances' doesn't exist

    0: Pdo.php:238
    Zend_Db_Statement_Pdo->_execute(array)
    1: Statement.php:283
    Zend_Db_Statement->execute(array)
    2: Abstract.php:433
    Zend_Db_Adapter_Abstract->query(string 'DESCRIBE `smb_apsInstances`', array)
    3: Abstract.php:230
    Zend_Db_Adapter_Pdo_Abstract->query(string 'DESCRIBE `smb_apsInstances`')
    4: Mysql.php:136
    Zend_Db_Adapter_Pdo_Mysql->describeTable(string 'smb_apsInstances', NULL null)
    5: Abstract.php:696
    Zend_Db_Table_Abstract->_setupMetadata()
    6: Abstract.php:739
    Zend_Db_Table_Abstract->_setupPrimaryKey()
    7: Abstract.php:846
    Zend_Db_Table_Abstract->info()
    8: Select.php:99
    Zend_Db_Table_Select->setTable(object of type Smb_Db_Table_Broker_ApsInstances)
    9: Select.php:77
    Zend_Db_Table_Select->__construct(object of type Smb_Db_Table_Broker_ApsInstances)
    10: Abstract.php:881
    Zend_Db_Table_Abstract->select()
    11: ApsInstances.php:118
    Smb_Db_Table_Broker_ApsInstances->getPackageInstances(integer '1', string 'osTicket')
    12: Config.php:15
    HelpDesk_Config::getHelpDeskInstances()
    13: NavigationContext.php:324
    NavigationContext->_fetchHelpDeskSectionNodes(object of type UserAdmin)
    14: NavigationContext.php:201
    NavigationContext->fetchCustomButtonsSectionNodes(object of type UserAdmin)
    15: NavigationContext.php:69
    NavigationContext->fetchSection(object of type UserAdmin, string 'custom_buttons', array)
    16: NavigationContext.php:380
    NavigationContext->get(object of type UserAdmin)
    17: Navigation.php:95
    Navigation->getUserContextList(object of type UserAdmin)
    18: Navigation.php:113
    Navigation->getRoot(object of type UserAdmin)
    19: Navigation.php:358
    Navigation->buildPathbar(string '/plesk/license/', object of type plesk__license, object of type UserAdmin, string 'dashboard')
    20: Navigation.php:349
    Navigation->getPathbar(object of type plesk__license)
    21: Navigation.php:144
    Navigation->detectCurrentUpLevelURI()
    22: class.Form.php:460
    Form->_getUpLevelLink()
    23: class.Form.php:469
    Form->renderPathbarButton(object of type Navigation, object of type plesk__license)
    24: class.Form.php:359
    Form->assign()
    25: KeyInfoForm.php:62
    KeyInfoForm->assign()
    26: key_info.php:20
     
  4. Chris Macpherson

    Chris Macpherson New Pleskian

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    It turns out the updater was not yet finished. I let it run for over 2 hours and now all seems to me working fine.

    Chris
     
  5. Ragman

    Ragman Guest

    0
     
    Please click one of the Quick Reply icons in the posts above to activate Quick Reply.
     
  6. Ragman

    Ragman Guest

    0
     
    same probleme, exactly ^^ debian 5 64bit, same upgrade 9.5.3 > 10.0.1
     
  7. laztrix

    laztrix Guest

    0
     
    How did you run it Chris Macpherson. I have not access to the updater via Plesk ?
     
  8. zerefenikus

    zerefenikus Guest

    0
     

    i get the same error message in plesk panel. it seems that the sql tables are not updated.. is there any way the reinstall the update 10.0.0 or manually update the sql tables or what is the error for this?
     
  9. ArnaudM

    ArnaudM Guest

    0
     
    I have the same problem, i contact the support and they says me:

    "
    The reason of the issue is that plesk internal database was not upgraded properly.

    Unfortunately I see no quick solution right now.

    Our engineers will keep you updated."

    and

    "Yes, this looks like serious issue for me to.

    I have passed all the details to developers.

    We will update you as soon as we have any news."

    if i have some solution or news i update this post


    regards

    arnaud
     
  10. thierrys

    thierrys Guest

    0
     
    The solution

    Charge the soft WInscp : http://winscp.net/eng/docs/lang:fr

    And go in your serveur with it.

    After, change with right click in property 06... in 0777 for the panle.log in /usr/local/psa/admin/logs/panel.log

    That s all, now it is ok

    Thierry
     
  11. Papipapito

    Papipapito Guest

    0
     
    Hello

    In my Plesk in Centos 5.5 _x64, upgrade from 9.5.2 to 10.1, have the error , but this solution (chmod) work for my

    And now show other error:

    ERROR: PleskFatalException

    Components::componentUpdate() failed: Unable to exec utility packagemng: file does not exist or is not executable: /usr/local/psa/admin/bin/packagemng
     
    Last edited by a moderator: Nov 4, 2010
  12. zerefenikus

    zerefenikus Guest

    0
     
    hope you get an aswer soon.. because the chmod 777 on panel.log doesnt work. so i think that the table really does not exist..
     
  13. CmdAltEsc

    CmdAltEsc Guest

    0
     
    I think I have a solution that works - as Chris says, a reinstall/continued install appears to fix it.
    What i did was:
    1. Restore the PSA mysql database to the old one - I used a daily backup as opposed to a preupgrade backup, from when it was stable. (Details here: http://kb.odin.com/article_17_881_en.html)

    2. Ran an upgrade using /usr/local/psa/admin/bin/autoinstaller with all options as default and installing 10.0.0.1 (as 10.0.0.0 wouldn't install as it was the current version - this may need to be switched if necessary)

    Once this installation had completed, it appears to work.
    If it hits any errors, these are probably the reason that it failed in the first place, so probably need to restore the database, fix the errors, and try again...
     
  14. zerefenikus

    zerefenikus Guest

    0
     
    thanks. i gonna try it, i will post the resolution of this :-3
     
  15. ArnaudM

    ArnaudM Guest

    0
     
    Hi


    Parallels support repare my plesk i post you the reply


    To complete configuration I executed the script manually:


    "ns8:~# /opt/psa/bootstrapper/pp10.9.0-bootstrapper/bootstrapper.sh repair
    ...
    All stages of the upgrade were successful.
    psa is now running on your system."


    regards

    arnaud
     
  16. Walter Smith

    Walter Smith New Pleskian

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    for me there's no psa in /opt/
    and when i try to run: /usr/local/psa/bootstrapper/pp10.8.0-bootstrapper/bootstrapper.sh repair
    I still get:
    also note that i do not have 10.9.0 I only have 10.8.0 ?!
     
    Last edited: Nov 5, 2010
  17. Roberto Nunez

    Roberto Nunez Basic Pleskian

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    Location:
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    I have the same bug! Someone can help us?
     
  18. KirkM

    KirkM Basic Pleskian

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    Same here. Centos 5 64 bit. Panel is dead without a fix.
     
  19. ghwenk

    ghwenk Guest

    0
     
    just used the command
    /usr/local/psa/bootstrapper/pp10.9.0-bootstrapper/bootstrapper.sh repair
    and now it works fine... thank you for all the good advises!
     
  20. KirkM

    KirkM Basic Pleskian

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    Strange - I tried it yesterday and it didn't work. Today, I tried it again and it worked fine. All is fixed. I must have done something wrong the first time. Thanks for that solution!
     
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