• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Every Day we do an update with 11.5.30 #13

D

Daniel H

Basic Pleskian
Since update #13 have been installed on my Windows 2012 Server, every day, when C:\Program Files (x86)\Parallels\Plesk\admin\bin\php.exe -q -dauto_prepend_file="" -c php.ini "C:\Program Files (x86\Parallels\Plesk\admin\plib\DailyMaintainance\script.php is running, i've get the mail:

Attention,

Parallels Panel was successfully updated.
To view the list of changes, visit http://download1.parallels.com/Ples...platform=windows&locale=en-US&version=11.5.30.

This message was sent automatically by Parallels Installer.

So is this a bug or is there anything broken?

Code: 
Parallels Installer 3.15.11 (built on Jun 19 2013 10:52:35 svn rev. 9999999) started at (timezone Mitteleuropäische Zeit) Sun Aug 25 00:00:33 2013
Command line arguments: C:\Program Files (x86)\Parallels\Plesk\/admin/bin/ai.exe --select-product-id panel --select-release-current --upgrade-installed-components 

SourceUrl: original source url is http://autoinstall-win.pp.parallels.com/
SourceUrl: fixed url is http://autoinstall-win.pp.parallels.com/
Try to find rcfile...
Autoinstaller rcfile not found.
Execute C:\ParallelsInstaller\parallels_installer_3.15.14.exe --print-version-of-this-binary
Execute C:\ParallelsInstaller\parallels_installer_3.15.14.exe --print-version-of-this-binary result: 3.15.14


Doing restart of Parallels Installer...
Environment locale name is 'German_Austria.1252'
Warning: Locale German_Austria.1252 is not supported, used en_US.
Supported non-english locales are: en_US.UTF-8 de_DE.UTF-8 es_ES.UTF-8 fr_FR.UTF-8 it_IT.UTF-8 ja_JP.UTF-8 nl_NL.UTF8 ru_RU.UTF8 zh_CN.UTF-8 zh_TW.UTF-8 pl_PL.UTF-8 


Parallels Installer 3.15.14 (built on Jul 31 2013 17:34:00 svn rev. 9999999) started at (timezone Mitteleuropäische Zeit) Sun Aug 25 00:00:35 2013
Command line arguments: C:\ParallelsInstaller\parallels_installer_3.15.14.exe --select-product-id panel --select-release-current --upgrade-installed-components 

SourceUrl: original source url is http://autoinstall-win.pp.parallels.com/
SourceUrl: fixed url is http://autoinstall-win.pp.parallels.com/
Try to find rcfile...
Autoinstaller rcfile not found.
SourceUrl: original source url is http://autoinstall-win.pp.parallels.com/
SourceUrl: fixed url is http://autoinstall-win.pp.parallels.com/
FileFetcher new object: target_dir=C:\ParallelsInstaller/parallels/, main_source_url=http://autoinstall-win.pp.parallels.com/
FileFetcher: get file (~empty)/products.inf3
File downloading products.inf3: 100% was finished.
FileFetcher: get file (~empty)/panel.inf3
File downloading panel.inf3: 16%..25%..34%..52%..61%..70%..89%..98%..100% was finished.
FileFetcher: get file (~empty)/ppsmbe.inf3
File downloading ppsmbe.inf3: 53%..100% was finished.
FileFetcher: get file (~empty)/plesk-updates.inf3
File downloading plesk-updates.inf3: 100% was finished.
FileFetcher: get file (~empty)/sitebuilder-addon.inf3
File downloading sitebuilder-addon.inf3: 100% was finished.
FileFetcher: get file (~empty)/billing-addon.inf3
File downloading billing-addon.inf3: 12%..27%..42%..58%..77%..92%..100% was finished.
repository: Get brief packages info for all sources
Unable to get property VersionString of product {9AC08E99-230B-47e8-9721-4577B7F124EA}. Product might be advertised.
Release PANEL_11_5_30_WIN is actual
Release PANEL_11_5_30_WIN is currently installed
Release PPSMBE_10_0_0_WIN contains no any build for this OS
Release PPSMBE_10_1_0_WIN contains no any build for this OS
Release PPSMBE_10_2_0_WIN contains no any build for this OS
Release PLESK_9_5_5_WIN contains no any build for this OS
The SelectBestBuild function has selected the build PANEL-WIN_11.5.30/panel-11.5.30-ms_w2k12-x86_64.inf3 for installation.
FileFetcher: get file (~empty)/PANEL-WIN_11.5.30/panel-11.5.30-ms_w2k12-x86_64.inf3
File downloading PANEL-WIN_11.5.30/panel-11.5.30-ms_w2k12-x86_64.inf3: 16%..23%..31%..40%..50%..60%..70%..80%..90%..100% was finished.
Warning: no 'diskspace' section in config
Use package source http://autoinstall-win.pp.parallels.com/PANEL-WIN_11.5.30/dist-msi-Microsoft-2003-i386/
Use package source http://autoinstall-win.pp.parallels.com/PANEL-WIN_11.5.30/thirdparty-msi-Windows-any-x86_64/
Warning: ez_template_suffix is NOT defined in  PANEL-WIN_11.5.30/panel-11.5.30-ms_w2k12-x86_64.inf3
FileFetcher: get file (~empty)/PANEL-WIN_11.5.30/panel-patches-11.5.30-all.inf3
File downloading PANEL-WIN_11.5.30/panel-patches-11.5.30-all.inf3: 18%..28%..38%..59%..69%..79%..89%..100% was finished.
Attach addon SITEBUILDER_11_5_6_WIN to release Parallels Plesk Panel 11.5.30
FileFetcher: get file (~empty)/SITEBUILDER-WIN_11.5.6/sitebuilder-11.5.6-ms-noarch.inf3
File downloading SITEBUILDER-WIN_11.5.6/sitebuilder-11.5.6-ms-noarch.inf3: 100% was finished.
Warning: no 'diskspace' section in config
No updates section in this build
No thirdparty section in this build
Use package source http://autoinstall-win.pp.parallels.com/SITEBUILDER-WIN_11.5.6/dist-msi-Microsoft-2003-i386/
Warning: ez_template_suffix is NOT defined in  SITEBUILDER-WIN_11.5.6/sitebuilder-11.5.6-ms-noarch.inf3
Attach addon BILLING_11_5_30_WIN to release Parallels Plesk Panel 11.5.30
FileFetcher: get file (~empty)/BILLING-WIN_11.5.30/billing-11.5.30-ms-noarch.inf3
File downloading BILLING-WIN_11.5.30/billing-11.5.30-ms-noarch.inf3: 21%..76%..100% was finished.
Warning: no 'diskspace' section in config
No updates section in this build
Use package source http://autoinstall-win.pp.parallels.com/BILLING-WIN_11.5.30/dist-msi-Microsoft-2003-i386/
Warning: ez_template_suffix is NOT defined in  BILLING-WIN_11.5.30/billing-11.5.30-ms-noarch.inf3
BuildLoader: 1 releases processed
repository: Get brief packages info for all sources
Checking for installed in windows packages
Detecting installed product components.
 (update package names cache) Regenerate packages provides cache.
Component panel/common: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/panel: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/panel have no older version, so keyupdate not needed
Component panel/agent: mode install,  installed_buildtime=0,  available_buildtime=0
Component panel/awstats: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/mailenable: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/dns: mode install,  installed_buildtime=0,  available_buildtime=0
Component panel/msdns: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/spamassassin: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/mysql-client: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/mysql-odbc: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/mysql-odbc5: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/phpmyadmin: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/mylittleadmin: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/webalizer: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/mssql2008: mode install,  installed_buildtime=0,  available_buildtime=0
Component panel/mssql2008-only: mode install,  installed_buildtime=0,  available_buildtime=0
Component panel/mssql2012: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/mssql2012-only: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/webmail: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/drweb: mode install,  installed_buildtime=0,  available_buildtime=0
Component panel/kav: mode install,  installed_buildtime=0,  available_buildtime=0
Component panel/mssql-webadmin: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/plesk-migration-manager: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/webdeploy: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/urlrewrite: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/health-monitoring: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/sitebuilder: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/billing: mode install,  installed_buildtime=0,  available_buildtime=0
Component panel/php4: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/php5: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/php53: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/php54: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/python: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/perl: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/ssi: mode up2date,  installed_buildtime=0,  available_buildtime=0
Component panel/tomcat: mode install,  installed_buildtime=0,  available_buildtime=0
Component panel/webdav: mode up2date,  installed_buildtime=0,  available_buildtime=0
Gathering information about installed license key...
KeyUpdateChecker::doCheck: no components for check key update
ComponentsExamine::doPreExamineAndCheckForCriticalIssues: no components for examination
Determining the packages that need to be installed.

Getting packages to installation list:
Following packages will be installed: (empty)
 ----------------
Patch for panel 11.5.30 will not be installed since it is already applied.
You already have the latest version of product(s) and all selected components
 installed. Installation will not continue.
 
Last edited:
Try to install latest MU again with

%plesk_dir%\admin\bin>ai.exe --select-product-id panel --select-release-current --reinstall-patch --install-component base
 
Guys, we have already submitted bug regarding this issue (PPP-3887 for your reference). Developers are working on it and I hope it will be fixed soon.
 
IgorG said:
Guys, we have already submitted bug regarding this issue (PPP-3887 for your reference). Developers are working on it and I hope it will be fixed soon.
Click to expand...
Same problem with Ubuntu Linux.

Where can I find the Bug-Tracker or how to look for the reference?

Regards,
Stephan
 
Let me join this conversation as I have this problem too.
However, only on 1 of my currently 3 Plesk 11.5.3 servers.

correction: now 2 of 4
 
Last edited:
Now instead of updating every day it is failing every day:

Parallels Panel update failed

Autoinstaller
4:09 AM (16 hours ago)
Attention,

The update of Parallels Panel has failed.

You can download Parallels Installer logs at the following link: https://<**MySite**>:8443/admin/update/log/id/12185987-6a4a-5362-0e24-a6a94624aa6d.
Contact your Hosting Provider for support assistance.

This message was sent automatically by Parallels Installer.



I tried to go to the update page for the panel but I get this error:

Syntax error in file C:\bc863ef5b26604644ae4d0e8ce5159b3\parallels\panel.inf3: Error reading Attributes.

Even if I change the directory I get a similar error: Syntax error in file C:\test\panel.inf3: Error parsing Element.

Even downloading the ai.exe auto installer and following the directions found here: http://kb.parallels.com/en/112166
After it downloads the products.inf3 and panel.inf3 files, I get the error Error parsing Element for the same file (panel.inf3)



It appears that there is a problem with the update file downloaded from the official site.
 
i have the exact same error and it's almost a week now.
worst thing is, every time this happens, the whole server crashes!

Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: ERROR: Syntax error in file D:\ParallelsInstaller\parallels\panel.inf3:
Error reading Attributes.
Not all packages were installed.
Please, contact product technical support.
 
This Bug still exists after 1.5 months now! I'm getting it on Linux Debian.

Any update on PPP-3887 or how to see it's status?
 
Still not fixed. It's been six months already.

I don't see why it's taking so long to add a simple if statement to the code.
 
Last edited:
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