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Failed to read product information from the file : Can't process products.inf3

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Kenan, Apr 17, 2012.

  1. Kenan

    Kenan Basic Pleskian

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    Hello,

    I added a capture about my problem. I updated plesk and my hosts file have follows:

    [root@toledo ~]# cat /etc/hosts
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    ::1 localhost6.localdomain6 localhost6
    127.0.0.1 localhost.localdomain localhost

    System info : Linux centos 5 + Plesk 10.4.4
    Additional info: named and SMTP services can not run; when i try to run, it's fail.

    I have been waiting you help! Regards.
     

    Attached Files:

  2. IgorG

    IgorG Forums Analyst Staff Member

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    Is hostname autoinstall.plesk.com accessible and resolvable from your Plesk server?
     
  3. Kenan

    Kenan Basic Pleskian

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    How can i test it?

    I do the follow:

    [root@toledo ~]# service named status
    rndc: connect failed: 127.0.0.1#953: connection refused
    named is stopped
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    #ping autounstall.plesk.com
    #host autoinstall.plesk.com
     
  5. Kenan

    Kenan Basic Pleskian

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    It says folllow;

    [root@toledo ~]# ping autounstall.plesk.com
    ping: unknown host autounstall.plesk.com
    [root@toledo ~]# host autoinstall.plesk.com
    ;; connection timed out; no servers could be reached
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    Hostname is unresolvable. Check and fix nameserver settings on you Linux server. It is not Plesk problem. Ask help of your system administrator.
     
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