Hello,
Upon logging into my Panel this morning, i see the following error at the top:
If I click the link, I get this:
Been browsing the forums for a bit and have yet to find anything that will help.. I did come across a similar post that said running the following command should fix the issue:
But, upon runni g the command, the following happens:
If I open the log file, I see this:
If I check my server's hostname it is set correctly:
Can anyone please give me some assistance on this issue? Thanks
Upon logging into my Panel this morning, i see the following error at the top:
Failed to update Panel. You can send the update log to Parallels support to try fixing the issue. View the update log.
If I click the link, I get this:
Error
Internal error: File specified by 5808b4d7-f9f7-10ec-17d3-43c68e5a1eb4 was not found
Message File specified by 5808b4d7-f9f7-10ec-17d3-43c68e5a1eb4 was not found
File LogFile.php
Line 36
Type Smb_Exception_NotFound
Been browsing the forums for a bit and have yet to find anything that will help.. I did come across a similar post that said running the following command should fix the issue:
/usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch
But, upon runni g the command, the following happens:
***** problem report *****
ERROR while trying to check the hostname
Check the error reason(see log file: /tmp/plesk_10.4.4_installation.log), fix and try again
Synchronizing the Debian APT package index files...
If I open the log file, I see this:
START Bootstrapper 10.13.4 prep-install for BASE AT Sat Sep 1 06:25:10 CDT 2012
**** Product prep-install started.
===> Checking for previous installation ... found.
Create user 'psaadm' and group 'psaadm'
Checking for the group 'psaadm'...
Group 'psaadm' already exists
Checking for the user 'psaadm'...
User 'psaadm' already exists
Create group swkey-data
Checking for the group 'swkey-data'...
Group 'swkey-data' already exists
Checking for the group 'swkey-data'...
Trying to add supplementary group 'swkey-data' for user 'psaadm'... already there
Create Mail accounts
Checking for the group 'popuser'...
Checking for the user 'popuser'...
User 'popuser' already exists
Checking for the user 'mhandlers-user'...
User 'mhandlers-user' already exists
Trying to got legacy variables... done
config updated
===> Updated /etc/psa/psa.conf
Trying to save legacy variables... done
Checking for the system groups and users necessary for ftp server...
Checking for the group 'psaftp'...
Group 'psaftp' already exists
Checking for the user 'psaftp'...
User 'psaftp' already exists
Warning!
Unable to determine the host or domain name of your computer.
Setting it to localhost.localdomain
ERROR while trying to check the hostname
Check the error reason(see log file: /tmp/plesk_10.4.4_installation.log), fix and try again
**** Product prep-install for BASE failed.
***** problem report *****
ERROR while trying to check the hostname
Check the error reason(see log file: /tmp/plesk_10.4.4_installation.log), fix and try again
STOP Bootstrapper 10.13.4 prep-install for BASE AT Mon Sep 3 06:25:10 CDT 2012
If I check my server's hostname it is set correctly:
root@suprtech:~# hostname
suprtech.com
root@suprtech:~#
Can anyone please give me some assistance on this issue? Thanks