S
StéphaneV
Guest
Hello
First visit on this board. Nice to meet you.
My name is Stéphane, i'm french, and i'm not a technical guy, i use plesk because it's easy to manage domain names and hosting with plesk.
I'm not developer, linux user.
I've got a problem: This morning, after clicking on an update button in plesk admin, i had an error.
Look at this email:
Parallels Products Installer 3.9.0 (built on 2011-03-16 15:59 svn rev. 298479) started at (timezone CET) Tue Jul 5 09:39:15 2011
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_10_2_0 --notify-email=[MY EMAIL ADRESS] --install-component=base --install-component=sitebuilder --install-component=backup --install-component=pmm --install-component=psa-firewall --install-component=psa-vpn --install-component=watchdog --install-component=spamassassin --install-component=pba --install-component=mod-bw --install-component=mailman --install-component=kav --install-component=drweb --install-component=horde --install-component=atmail --install-component=billing --install-component=php5 --install-component=qmail
Try to find rcfile...
Autoinstaller found rcfile at /root/.autoinstallerrc
Opsys detected as: os_vendor=CentOS os_name=Linux version=5.5 arch=x86_64 environment=~empty
Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.5 arch=x86_64 environment=~empty
Checking hostname is sucessfull.
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 10%..30%..51%..61%..82%..92%..100% was finished.
File downloading sitebuilder.inf3: 12%..38%..63%..89%..100% was finished.
File downloading sso.inf3: 13%..40%..67%..80%..100% was finished.
File downloading setemplates.inf3: 24%..74%..100% was finished.
File downloading pp-sitebuilder.inf3: 11%..35%..58%..70%..100% was finished.
File downloading billing.inf3: 18%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages...
File downloading PSA_10.2.0/plesk-10.2.0-cos5-x86_64.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_10.2.0/plesk-patches-10.2.0-cos5-x86_64.inf3: 13%..23%..32%..42%..52%..62%..72%..82%..92%..100% was finished.
File downloading SITEBUILDER_5.2.0/sitebuilder-5.2.0-rhall-all.inf3: 100% was finished.
File downloading BILLING_10.2.0/billing-10.2.0-rhall-all.inf3: 100% was finished.
File downloading MYSQL_5.1/mysql-5.1-rhel5-x86_64.inf3: 44%..100% was finished.
File downloading APACHE_2.2.12/apache-2.2.12-rh5-x86_64.inf3: 50%..100% was finished.
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode upgrade, installed=1272946091, available=1305777477
Checking if key update required for component plesk/base
Config allows upgrade from version 10.0 without key update
Currently installed component version is 9.5.2-cos5.build95100504.10
Keyupgrade need for plesk/base
Component plesk/psa-autoinstaller: mode up2date, installed=1300269857, available=1300269857
Component plesk/postgresql: mode install, installed=0, available=1301505816
Component plesk/pmm: mode upgrade, installed=1272946008, available=1301545683
Component plesk/health-monitor: mode install, installed=0, available=1301486490
Component plesk/pba: mode install, installed=0, available=1301545768
Component plesk/sitebuilder: mode install, installed=0, available=1300908327
Component plesk/billing: mode upgrade, installed=1245902780, available=1301549146
Component plesk/mysql: mode install, installed=0, available=1291981358
Component plesk/apache-sni: mode install, installed=0, available=1300440933
Component plesk/mod-bw: mode upgrade, installed=1194490345, available=1291704556
Component plesk/asp: mode install, installed=0, available=1223518800
Component plesk/java: mode install, installed=0, available=1301486471
Component plesk/mod_python: mode install, installed=0, available=1168104152
Component plesk/ruby: mode install, installed=0, available=1301486154
Component plesk/cf-support: mode install, installed=0, available=1291704685
Component plesk/miva: mode install, installed=0, available=1301486403
Component plesk/php53: mode install, installed=0, available=1305685415
Component plesk/php5: mode upgrade, installed=1272946161, available=1301486606
Component plesk/qmail: mode upgrade, installed=1272946153, available=1301545544
Component plesk/postfix: mode install, installed=0, available=1302735353
Component plesk/psa-firewall: mode upgrade, installed=1272946062, available=1301545473
Component plesk/psa-vpn: mode upgrade, installed=1272946099, available=1301545594
Component plesk/psa-fileserver: mode install, installed=0, available=1301545457
Component plesk/sshterm: mode install, installed=0, available=1299156690
Component plesk/watchdog: mode upgrade, installed=1272946124, available=1301545613
Component plesk/cs-gs: mode install, installed=0, available=1301545719
Component plesk/mailman: mode upgrade, installed=1272946132, available=1301545650
Component plesk/kav: mode upgrade, installed=1272946143, available=1301545701
Component plesk/drweb: mode upgrade, installed=1272946035, available=1301545440
Component plesk/spamassassin: mode upgrade, installed=1272946067, available=1301545576
Component plesk/backup: mode upgrade, installed=1272946128, available=1301545633
Component plesk/atis: mode install, installed=0, available=1255499733
Component plesk/horde: mode upgrade, installed=1272946110, available=1301486384
Component plesk/atmail: mode upgrade, installed=1272946030, available=1301486119
Gathering information about installed license key...
File downloading PSA_10.2.0/plesk_getkeyinfo.sh: 40%..100% was finished.
autoinstaller: Error in execution of /root/psa/PSA_10.2.0/plesk_getkeyinfo.sh
Failed to check whether a new license key is available.
Error: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.
Now, my websites are running weel, but i can't acces to login page (white page)
Can you explain me STEP BY STEP how to cancel my mistakes or finish the update?
Thank you
(Sorry, i don't knox how to explain my problems in english, and i'm not technical. I have 3 dedicated servers using plesk since 2 years, first time i try to modify something, first mistake... I really need your help!)
First visit on this board. Nice to meet you.
My name is Stéphane, i'm french, and i'm not a technical guy, i use plesk because it's easy to manage domain names and hosting with plesk.
I'm not developer, linux user.
I've got a problem: This morning, after clicking on an update button in plesk admin, i had an error.
Look at this email:
Parallels Products Installer 3.9.0 (built on 2011-03-16 15:59 svn rev. 298479) started at (timezone CET) Tue Jul 5 09:39:15 2011
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_10_2_0 --notify-email=[MY EMAIL ADRESS] --install-component=base --install-component=sitebuilder --install-component=backup --install-component=pmm --install-component=psa-firewall --install-component=psa-vpn --install-component=watchdog --install-component=spamassassin --install-component=pba --install-component=mod-bw --install-component=mailman --install-component=kav --install-component=drweb --install-component=horde --install-component=atmail --install-component=billing --install-component=php5 --install-component=qmail
Try to find rcfile...
Autoinstaller found rcfile at /root/.autoinstallerrc
Opsys detected as: os_vendor=CentOS os_name=Linux version=5.5 arch=x86_64 environment=~empty
Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.5 arch=x86_64 environment=~empty
Checking hostname is sucessfull.
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 10%..30%..51%..61%..82%..92%..100% was finished.
File downloading sitebuilder.inf3: 12%..38%..63%..89%..100% was finished.
File downloading sso.inf3: 13%..40%..67%..80%..100% was finished.
File downloading setemplates.inf3: 24%..74%..100% was finished.
File downloading pp-sitebuilder.inf3: 11%..35%..58%..70%..100% was finished.
File downloading billing.inf3: 18%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages...
File downloading PSA_10.2.0/plesk-10.2.0-cos5-x86_64.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_10.2.0/plesk-patches-10.2.0-cos5-x86_64.inf3: 13%..23%..32%..42%..52%..62%..72%..82%..92%..100% was finished.
File downloading SITEBUILDER_5.2.0/sitebuilder-5.2.0-rhall-all.inf3: 100% was finished.
File downloading BILLING_10.2.0/billing-10.2.0-rhall-all.inf3: 100% was finished.
File downloading MYSQL_5.1/mysql-5.1-rhel5-x86_64.inf3: 44%..100% was finished.
File downloading APACHE_2.2.12/apache-2.2.12-rh5-x86_64.inf3: 50%..100% was finished.
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode upgrade, installed=1272946091, available=1305777477
Checking if key update required for component plesk/base
Config allows upgrade from version 10.0 without key update
Currently installed component version is 9.5.2-cos5.build95100504.10
Keyupgrade need for plesk/base
Component plesk/psa-autoinstaller: mode up2date, installed=1300269857, available=1300269857
Component plesk/postgresql: mode install, installed=0, available=1301505816
Component plesk/pmm: mode upgrade, installed=1272946008, available=1301545683
Component plesk/health-monitor: mode install, installed=0, available=1301486490
Component plesk/pba: mode install, installed=0, available=1301545768
Component plesk/sitebuilder: mode install, installed=0, available=1300908327
Component plesk/billing: mode upgrade, installed=1245902780, available=1301549146
Component plesk/mysql: mode install, installed=0, available=1291981358
Component plesk/apache-sni: mode install, installed=0, available=1300440933
Component plesk/mod-bw: mode upgrade, installed=1194490345, available=1291704556
Component plesk/asp: mode install, installed=0, available=1223518800
Component plesk/java: mode install, installed=0, available=1301486471
Component plesk/mod_python: mode install, installed=0, available=1168104152
Component plesk/ruby: mode install, installed=0, available=1301486154
Component plesk/cf-support: mode install, installed=0, available=1291704685
Component plesk/miva: mode install, installed=0, available=1301486403
Component plesk/php53: mode install, installed=0, available=1305685415
Component plesk/php5: mode upgrade, installed=1272946161, available=1301486606
Component plesk/qmail: mode upgrade, installed=1272946153, available=1301545544
Component plesk/postfix: mode install, installed=0, available=1302735353
Component plesk/psa-firewall: mode upgrade, installed=1272946062, available=1301545473
Component plesk/psa-vpn: mode upgrade, installed=1272946099, available=1301545594
Component plesk/psa-fileserver: mode install, installed=0, available=1301545457
Component plesk/sshterm: mode install, installed=0, available=1299156690
Component plesk/watchdog: mode upgrade, installed=1272946124, available=1301545613
Component plesk/cs-gs: mode install, installed=0, available=1301545719
Component plesk/mailman: mode upgrade, installed=1272946132, available=1301545650
Component plesk/kav: mode upgrade, installed=1272946143, available=1301545701
Component plesk/drweb: mode upgrade, installed=1272946035, available=1301545440
Component plesk/spamassassin: mode upgrade, installed=1272946067, available=1301545576
Component plesk/backup: mode upgrade, installed=1272946128, available=1301545633
Component plesk/atis: mode install, installed=0, available=1255499733
Component plesk/horde: mode upgrade, installed=1272946110, available=1301486384
Component plesk/atmail: mode upgrade, installed=1272946030, available=1301486119
Gathering information about installed license key...
File downloading PSA_10.2.0/plesk_getkeyinfo.sh: 40%..100% was finished.
autoinstaller: Error in execution of /root/psa/PSA_10.2.0/plesk_getkeyinfo.sh
Failed to check whether a new license key is available.
Error: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.
Now, my websites are running weel, but i can't acces to login page (white page)
Can you explain me STEP BY STEP how to cancel my mistakes or finish the update?
Thank you
(Sorry, i don't knox how to explain my problems in english, and i'm not technical. I have 3 dedicated servers using plesk since 2 years, first time i try to modify something, first mistake... I really need your help!)