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Failed to update the Panel

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by StéphaneV, Jul 5, 2011.

  1. StéphaneV

    StéphaneV Guest

    0
     
    Hello

    First visit on this board. Nice to meet you.

    My name is Stéphane, i'm french, and i'm not a technical guy, i use plesk because it's easy to manage domain names and hosting with plesk.

    I'm not developer, linux user.

    I've got a problem: This morning, after clicking on an update button in plesk admin, i had an error.

    Look at this email:

    Parallels Products Installer 3.9.0 (built on 2011-03-16 15:59 svn rev. 298479) started at (timezone CET) Tue Jul 5 09:39:15 2011
    Command line arguments: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_10_2_0 --notify-email=[MY EMAIL ADRESS] --install-component=base --install-component=sitebuilder --install-component=backup --install-component=pmm --install-component=psa-firewall --install-component=psa-vpn --install-component=watchdog --install-component=spamassassin --install-component=pba --install-component=mod-bw --install-component=mailman --install-component=kav --install-component=drweb --install-component=horde --install-component=atmail --install-component=billing --install-component=php5 --install-component=qmail

    Try to find rcfile...
    Autoinstaller found rcfile at /root/.autoinstallerrc
    Opsys detected as: os_vendor=CentOS os_name=Linux version=5.5 arch=x86_64 environment=~empty
    Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.5 arch=x86_64 environment=~empty
    Checking hostname is sucessfull.
    File downloading products.inf3: 100% was finished.
    File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading ppsmbe.inf3: 10%..30%..51%..61%..82%..92%..100% was finished.
    File downloading sitebuilder.inf3: 12%..38%..63%..89%..100% was finished.
    File downloading sso.inf3: 13%..40%..67%..80%..100% was finished.
    File downloading setemplates.inf3: 24%..74%..100% was finished.
    File downloading pp-sitebuilder.inf3: 11%..35%..58%..70%..100% was finished.
    File downloading billing.inf3: 18%..100% was finished.
    File downloading mysql.inf3: 100% was finished.
    File downloading apache.inf3: 100% was finished.
    repository: Get brief packages info for all sources
    Checking for installed packages...
    File downloading PSA_10.2.0/plesk-10.2.0-cos5-x86_64.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_10.2.0/plesk-patches-10.2.0-cos5-x86_64.inf3: 13%..23%..32%..42%..52%..62%..72%..82%..92%..100% was finished.
    File downloading SITEBUILDER_5.2.0/sitebuilder-5.2.0-rhall-all.inf3: 100% was finished.
    File downloading BILLING_10.2.0/billing-10.2.0-rhall-all.inf3: 100% was finished.
    File downloading MYSQL_5.1/mysql-5.1-rhel5-x86_64.inf3: 44%..100% was finished.
    File downloading APACHE_2.2.12/apache-2.2.12-rh5-x86_64.inf3: 50%..100% was finished.
    repository: Get brief packages info for all sources
    Detecting installed product components.
    Component plesk/base: mode upgrade, installed=1272946091, available=1305777477
    Checking if key update required for component plesk/base
    Config allows upgrade from version 10.0 without key update
    Currently installed component version is 9.5.2-cos5.build95100504.10
    Keyupgrade need for plesk/base
    Component plesk/psa-autoinstaller: mode up2date, installed=1300269857, available=1300269857
    Component plesk/postgresql: mode install, installed=0, available=1301505816
    Component plesk/pmm: mode upgrade, installed=1272946008, available=1301545683
    Component plesk/health-monitor: mode install, installed=0, available=1301486490
    Component plesk/pba: mode install, installed=0, available=1301545768
    Component plesk/sitebuilder: mode install, installed=0, available=1300908327
    Component plesk/billing: mode upgrade, installed=1245902780, available=1301549146
    Component plesk/mysql: mode install, installed=0, available=1291981358
    Component plesk/apache-sni: mode install, installed=0, available=1300440933
    Component plesk/mod-bw: mode upgrade, installed=1194490345, available=1291704556
    Component plesk/asp: mode install, installed=0, available=1223518800
    Component plesk/java: mode install, installed=0, available=1301486471
    Component plesk/mod_python: mode install, installed=0, available=1168104152
    Component plesk/ruby: mode install, installed=0, available=1301486154
    Component plesk/cf-support: mode install, installed=0, available=1291704685
    Component plesk/miva: mode install, installed=0, available=1301486403
    Component plesk/php53: mode install, installed=0, available=1305685415
    Component plesk/php5: mode upgrade, installed=1272946161, available=1301486606
    Component plesk/qmail: mode upgrade, installed=1272946153, available=1301545544
    Component plesk/postfix: mode install, installed=0, available=1302735353
    Component plesk/psa-firewall: mode upgrade, installed=1272946062, available=1301545473
    Component plesk/psa-vpn: mode upgrade, installed=1272946099, available=1301545594
    Component plesk/psa-fileserver: mode install, installed=0, available=1301545457
    Component plesk/sshterm: mode install, installed=0, available=1299156690
    Component plesk/watchdog: mode upgrade, installed=1272946124, available=1301545613
    Component plesk/cs-gs: mode install, installed=0, available=1301545719
    Component plesk/mailman: mode upgrade, installed=1272946132, available=1301545650
    Component plesk/kav: mode upgrade, installed=1272946143, available=1301545701
    Component plesk/drweb: mode upgrade, installed=1272946035, available=1301545440
    Component plesk/spamassassin: mode upgrade, installed=1272946067, available=1301545576
    Component plesk/backup: mode upgrade, installed=1272946128, available=1301545633
    Component plesk/atis: mode install, installed=0, available=1255499733
    Component plesk/horde: mode upgrade, installed=1272946110, available=1301486384
    Component plesk/atmail: mode upgrade, installed=1272946030, available=1301486119
    Gathering information about installed license key...
    File downloading PSA_10.2.0/plesk_getkeyinfo.sh: 40%..100% was finished.
    autoinstaller: Error in execution of /root/psa/PSA_10.2.0/plesk_getkeyinfo.sh

    Failed to check whether a new license key is available.
    Error: Failed to check whether a new license key is available.
    Not all packages were installed.
    Please, contact product technical support.



    Now, my websites are running weel, but i can't acces to login page (white page)

    Can you explain me STEP BY STEP how to cancel my mistakes or finish the update?

    Thank you

    (Sorry, i don't knox how to explain my problems in english, and i'm not technical. I have 3 dedicated servers using plesk since 2 years, first time i try to modify something, first mistake... I really need your help!)
     
  2. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    33
     
    Joined:
    Jul 5, 2007
    Messages:
    1,398
    Likes Received:
    1
    Location:
    Seattle Area
    It looks like you are trying to upgrade to 10.2 - You may want to just try and update your 9.5.x installation instead.

    So instead of using
    --select-release-id=PLESK_10_2_0

    try using
    --select-release-current


    And for updates instead of specifying them all you can just do this:
    --upgrade-installed-components

    I also like to use the --truncate-log switch as it will reset the log file each time as well.


    So that would make your command line this:
    Log into your server in SSH and run that command from the shell prompt

    To view your key you have installed now you can use this
     
  3. StéphaneV

    StéphaneV Guest

    0
     
    Thank for your help Amin!

    Look at the email:

    Warning: Locale fr_FR is not supported, used en_US.
    Supported non-english locales is: en_US.UTF-8 de_DE.UTF-8 es_ES.UTF-8 fr_FR.UTF-8, it_IT.UTF-8 ja_JP.UTF-8, nl_NL.UTF8 ru_RU.UTF8 zh_CN.UTF-8, zh_TW.UTF-8


    Parallels Products Installer 3.9.0 (built on 2011-03-16 15:59 svn rev. 298479) started at (timezone CET) Wed Jul 6 09:19:23 2011
    Command line arguments: /usr/local/psa/admin/bin/autoinstaller --source-type=plesk --target=/root/psa --select-release-current --notify-email=MY EMAIL --upgrade-installed-components --truncate-log

    Try to find rcfile...
    Autoinstaller found rcfile at /root/.autoinstallerrc
    Opsys detected as: os_vendor=CentOS os_name=Linux version=5.5 arch=x86_64 environment=~empty
    Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.5 arch=x86_64 environment=~empty
    Checking hostname is sucessfull.
    File downloading products.inf3: 100% was finished.
    File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading ppsmbe.inf3: 10%..30%..51%..71%..100% was finished.
    File downloading sitebuilder.inf3: 12%..38%..76%..100% was finished.
    File downloading sso.inf3: 13%..100% was finished.
    File downloading setemplates.inf3: 24%..74%..100% was finished.
    File downloading pp-sitebuilder.inf3: 11%..35%..58%..81%..100% was finished.
    File downloading billing.inf3: 18%..27%..55%..83%..100% was finished.
    File downloading mysql.inf3: 100% was finished.
    File downloading apache.inf3: 100% was finished.
    repository: Get brief packages info for all sources
    Checking for installed packages...
    File downloading PSA_9.5.2/plesk-9.5.2-cos5-x86_64.inf3: 10%..20%..31%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/plesk-patches-9.5.2-cos5-x86_64.inf3: 21%..65%..100% was finished.
    repository: Get brief packages info for all sources
    Detecting installed product components.
    Component plesk/base: mode up2date, installed=1272946160, available=1272946160
    Component plesk/base have no older version, so keyupdate not needed
    Component plesk/psa-autoinstaller: mode up2date, installed=1300269857, available=1271132654
    Component plesk/postgresql: mode install, installed=0, available=1274830765
    Component plesk/vault: mode install, installed=0, available=1272946147
    Component plesk/ppwse: mode up2date, installed=1272946120, available=1272946120
    Component plesk/api: mode up2date, installed=1272946057, available=1272946057
    Component plesk/pmm-ded: mode up2date, installed=1272946009, available=1272946009
    Component plesk/sb-publish: mode up2date, installed=1179887889, available=1179887889
    Component plesk/sbm: mode up2date, installed=1220864885, available=1220864885
    Component plesk/cf-support: mode install, installed=0, available=1272946135
    Component plesk/miva: mode install, installed=0, available=1272946138
    Component plesk/billing: mode up2date, installed=1245902780, available=1245902780
    Component plesk/mod-bw: mode up2date, installed=1194490345, available=1194490345
    Component plesk/asp: mode install, installed=0, available=1223518800
    Component plesk/java: mode install, installed=0, available=1272946063
    Component plesk/mod_python: mode install, installed=0, available=1168104152
    Component plesk/ruby: mode install, installed=0, available=1272946136
    Component plesk/php5: mode up2date, installed=1272946161, available=1272946161
    Component plesk/qmail: mode up2date, installed=1272946156, available=1272946156
    Component plesk/postfix: mode install, installed=0, available=1272946156
    Component plesk/psa-firewall: mode up2date, installed=1272946062, available=1272946062
    Component plesk/psa-vpn: mode up2date, installed=1272946099, available=1272946099
    Component plesk/psa-fileserver: mode install, installed=0, available=1272946055
    Component plesk/sshterm: mode install, installed=0, available=1228112978
    Component plesk/watchdog: mode up2date, installed=1272946124, available=1272946124
    Component plesk/cs-gs: mode install, installed=0, available=1272946060
    Component plesk/battlefield: mode install, installed=0, available=1272946113
    Component plesk/bf2: mode install, installed=0, available=1272946134
    Component plesk/mailman: mode up2date, installed=1272946132, available=1272946132
    Component plesk/kav: mode up2date, installed=1272946143, available=1272946143
    Component plesk/drweb: mode up2date, installed=1272946035, available=1272946035
    Component plesk/spamassassin: mode up2date, installed=1272946067, available=1272946067
    Component plesk/backup-ded: mode up2date, installed=1272946128, available=1272946128
    Component plesk/atis: mode install, installed=0, available=1218704490
    Component plesk/de-DE-locale: mode up2date, installed=1272361765, available=1272361765
    Component plesk/ja-JP-locale: mode install, installed=0, available=1272361866
    Component plesk/es-ES-locale: mode up2date, installed=1272361796, available=1272361796
    Component plesk/ru-RU-locale: mode install, installed=0, available=1272361892
    Component plesk/fr-FR-locale: mode up2date, installed=1272361827, available=1272361827
    Component plesk/it-IT-locale: mode up2date, installed=1272361845, available=1272361845
    Component plesk/zh-CN-locale: mode install, installed=0, available=1272361917
    Component plesk/zh-TW-locale: mode install, installed=0, available=1272361941
    Component plesk/nl-NL-locale: mode up2date, installed=1272361968, available=1272361968
    Component plesk/horde: mode up2date, installed=1272946110, available=1272946110
    Component plesk/atmail: mode up2date, installed=1272946030, available=1272946030
    Gathering information about installed license key...
    KeyUpdateChecker::doCheck: no components for check key update
    repository: Get full packages info for all sources
    Retrieving information about the installed packages...
    read cache file
    File downloading PSA_9.5.2/dist-rpm-CentOS-5-x86_64/build-9.5.2-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/update-rpm-CentOS-5-x86_64/update-9.5.2-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/thirdparty-rpm-CentOS-5-x86_64/thirdparty-9.5.2-cos5-x86_64.hdr.gz: 11%..23%..40%..55%..61%..72%..81%..90%..100% was finished.
    Determining the packages that need to be installed.
    skip package 'plesk-base-9.5.2-cos5.build95100504.10.x86_64' from component base - there is same or newer version of this package is installed (in system plesk-base-9.5.2-cos5.build95100504.10.x86_64)
    skip package 'plesk-skins-9.5.2-0.291020.noarch' from component base - there is same or newer version of this package is installed (in system plesk-skins-9.5.2-0.291020.noarch)
    skip package 'psa-9.5.2-cos5.build95100504.10.x86_64' from component base - there is same or newer version of this package is installed (in system psa-9.5.2-cos5.build95100504.10.x86_64)
    skip package 'psa-api-9.5.2-cos5.build95100504.10.noarch' from component base - there is same or newer version of this package is installed (in system psa-api-9.5.2-cos5.build95100504.10.noarch)
    skip package 'psa-awstats-configurator-1.0.0-cos5.build95100504.10.noarch' from component base - there is same or newer version of this package is installed (in system psa-awstats-configurator-1.0.0-cos5.build95100504.10.noarch)
    skip package 'psa-fcgi-2.4.0-2.x86_64' from component base - there is same or newer version of this package is installed (in system psa-fcgi-2.4.0-2.x86_64)
    skip package 'psa-libpam-plesk-9.5.2-cos5.build95100504.10.x86_64' from component base - there is same or newer version of this package is installed (in system psa-libpam-plesk-9.5.2-cos5.build95100504.10.x86_64)
    skip package 'psa-locale-base-en-US-9.5.2-2010041911.noarch' from component base - there is same or newer version of this package is installed (in system psa-locale-base-en-US-9.5.2-2010041911.noarch)
    skip package 'psa-logrotate-3.7-cos5.build95100504.10.x86_64' from component base - there is same or newer version of this package is installed (in system psa-logrotate-3.7-cos5.build95100504.10.x86_64)
    skip package 'psa-mod-fcgid-configurator-1.0-14.x86_64' from component base - there is same or newer version of this package is installed (in system psa-mod-fcgid-configurator-1.0-14.x86_64)
    skip package 'psa-mod_fcgid-1.10-3.x86_64' from component base - there is same or newer version of this package is installed (in system psa-mod_fcgid-1.10-3.x86_64)
     
  4. StéphaneV

    StéphaneV Guest

    0
     
    skip package 'psa-proftpd-1.3.2e-cos5.build95100504.10.x86_64' from component base - there is same or newer version of this package is installed (in system psa-proftpd-1.3.2e-cos5.build95100504.10.x86_64)
    skip package 'psa-proftpd-xinetd-1.3.2e-cos5.build95100504.10.x86_64' from component base - there is same or newer version of this package is installed (in system psa-proftpd-xinetd-1.3.2e-cos5.build95100504.10.x86_64)
    skip package 'psa-pylibplesk-9.5.2-cos5.build95100504.10.x86_64' from component base - there is same or newer version of this package is installed (in system psa-pylibplesk-9.5.2-cos5.build95100504.10.x86_64)
    skip package 'psa-selinux-9.5.2-cos5.build95100504.10.noarch' from component base - there is same or newer version of this package is installed (in system psa-selinux-9.5.2-cos5.build95100504.10.noarch)
    skip package 'psa-updates-9.5.2-cos5.build95100504.10.noarch' from component base - there is same or newer version of this package is installed (in system psa-updates-9.5.2-cos5.build95100504.10.noarch)
    Installing patches...
    File downloading PSA_9.5.2/microupdates/MU1/common/php/plib/ui/reseller.client.php_: 27%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU2/dist-rpm-CentOS-5-x86_64/sw-engine: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU2/dist-rpm-CentOS-5-x86_64/sw-engine-cgi: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU3/dist-rpm-CentOS-5-x86_64/usermng: 11%..22%..31%..40%..50%..60%..73%..81%..90%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU4/common/correct_aw_statistics.pl: 100% was finished.
    File downloading PSA_9.5.2/microupdates/MU5/dist-rpm-CentOS-5-x86_64/websrvmng: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU6/dist-rpm-CentOS-5-x86_64/proftpd: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU9/common/pack-sysstats: 51%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU7/common/send-report: 13%..39%..65%..91%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU7/common/stats-graph.php: 12%..48%..67%..85%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU10/dist-rpm-CentOS-5-x86_64/qmail-smtpd: 13%..39%..51%..65%..72%..81%..90%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU10/dist-rpm-CentOS-5-x86_64/websrvmng: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_9.5.2/microupdates/MU10/dist-rpm-CentOS-5-x86_64/launchpad: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    Patches were installed successfully.


    ---
    Parallels Products Installer.





    The trouble is that:

    When i want to connect to my plesk panel (MY IP:8443), i've got a white page, i can't connect to my panel :(
     
  5. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    33
     
    Joined:
    Jul 5, 2007
    Messages:
    1,398
    Likes Received:
    1
    Location:
    Seattle Area
    are there any errors in /var/log/sw-cp-server/error_log ?
     
  6. StéphaneV

    StéphaneV Guest

    0
     
    I'm really a noob with servers administration. Sorry.

    I've got messages:

    2011-07-07 13:48:40: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Call to undefined function vz_detect_ve() in /usr/local/psa/admin/auto_prepend/auth.php3 on line 82

    2011-07-07 14:07:07: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Call to undefined function vz_detect_ve() in /usr/local/psa/admin/auto_prepend/auth.php3 on line 82

    2011-07-07 14:35:56: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Call to undefined function vz_detect_ve() in /usr/local/psa/admin/auto_prepend/auth.php3 on line 82

    2011-07-07 14:35:58: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Call to undefined function vz_detect_ve() in /usr/local/psa/admin/auto_prepend/auth.php3 on line 82

    2011-07-07 14:36:08: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Call to undefined function vz_detect_ve() in /usr/local/psa/admin/auto_prepend/auth.php3 on line 82

    2011-07-07 14:36:09: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Call to undefined function vz_detect_ve() in /usr/local/psa/admin/auto_prepend/auth.php3 on line 82

    2011-07-07 14:36:10: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Call to undefined function vz_detect_ve() in /usr/local/psa/admin/auto_prepend/auth.php3 on line 82

    2011-07-07 14:36:15: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Call to undefined function vz_detect_ve() in /usr/local/psa/admin/auto_prepend/auth.php3 on line 82

    2011-07-07 14:37:53: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Call to undefined function vz_detect_ve() in /usr/local/psa/admin/auto_prepend/auth.php3 on line 82

    2011-07-07 14:38:24: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Call to undefined function vz_detect_ve() in /usr/local/psa/admin/auto_prepend/auth.php3 on line 82
     
  7. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    33
     
    Joined:
    Jul 5, 2007
    Messages:
    1,398
    Likes Received:
    1
    Location:
    Seattle Area
    try doing these

    yum provides /usr/local/psa/admin/auto_prepend/auth.php3

    When it gives you a package (probably psa-9.5.4.xxxx or something like that)

    verify the package
    rpm -V psa
     
  8. StéphaneV

    StéphaneV Guest

    0
     
    i've tryed.

    This is the result in attached file
     

    Attached Files:

  9. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

    33
     
    Joined:
    Jul 5, 2007
    Messages:
    1,398
    Likes Received:
    1
    Location:
    Seattle Area
    it looks like your missing some files, please re-install the psa rpm and see if that helps.
     
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