• The new Python extension is now available. It allows customers to deploy and manage WSGI-based Python applications on their websites directly from Plesk.
  • Debian 11 has reached its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.81 is the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Fatal error: extension 'sitebuilder' was not found

LuciaH

New Pleskian
I use SiteBuilder 2.x.
I am switching my SiteBuilder 2.x to a new server.

However when open the browser, I have this error:
"Fatal error: extension 'sitebuilder' was not found"

I tried > php -v and this is my result:

[root@localhost Sitebuilder.2.1.3]# php -v
PHP: Error parsing /etc/php.d/ioncube-loader.ini on line 1
Failed loading extension_dir: extension_dir: cannot open shared object file: No such file or directory
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/sitebuilder.so' - /usr/lib/php/modules/sitebuilder.so: undefined symbol: empty_string in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/sitebuilder.so' - /usr/lib/php/modules/sitebuilder.so: undefined symbol: empty_string in Unknown on line 0
PHP 5.2.6 (cli) (built: Sep 13 2008 11:13:29)
Copyright (c) 1997-2008 The PHP Group
Zend Engine v2.2.0, Copyright (c) 1998-2008 Zend Technologies
with the ionCube PHP Loader v3.3.7, Copyright (c) 2002-2009, by ionCube Ltd.



I open ioncube-loader.ini, it has only 1 line:
zend_extension=extension_dir => /usr/lib/php/modules => /usr/lib/php/modules/php_ioncube_loader_lin_5.2.so
and the file php_ioncube_loader_lin_5.2.so is in the folder.


Can anybody help me with this problem?

Thanks
 
Check content of /etc/php.d/ioncube-loader.ini file. It should be something like

# cat /etc/php.d/ioncube-loader.ini
zend_extension=/usr/lib/php/modules/php_ioncube_loader_lin_5.2.so

and make sure that file is really there:

# ls -la /usr/lib/php/modules/php_ioncube_loader_lin_5.2.so
 
I have successfully fixed the ioncube problem.
However I am still having problem loading the sitebuilder. As you may see from the command below, the PHP couldn't find the sitebuilder.so. I try to locate the file and copy it from /usr/lib/php4/sitebuilder.so to /usr/lib/php/modules/.
But I still have this error:
"/usr/lib/php/modules/sitebuilder.so: undefined symbol: empty_string in Unknown on line 0"

Thanks.



[root@localhost ioncube]# php -v
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/sitebuilder.so' - /usr/lib/php/modules/sitebuilder.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP 5.2.6 (cli) (built: Sep 13 2008 11:13:29)
Copyright (c) 1997-2008 The PHP Group
Zend Engine v2.2.0, Copyright (c) 1998-2008 Zend Technologies
with the ionCube PHP Loader v3.3.7, Copyright (c) 2002-2009, by ionCube Ltd.

[root@localhost ioncube]# find / -name 'sitebuilder.so'
/usr/lib/php4/sitebuilder.so

[root@localhost ioncube]# cp /usr/lib/php4/sitebuilder.so /usr/lib/php/modules/

[root@localhost ioncube]# ls /usr/lib/php/modules/
apc.so dom.so json.so mbstring.so mysql.so pdo_mysql.so pdo_pgsql.so pdo_sqlite.so php_ioncube_loader_lin_5.2.so xmlreader.so xsl.so
dbase.so gd.so ldap.so mysqli.so odbc.so pdo_odbc.so pdo.so pgsql.so sitebuilder.so xmlwriter.so zip.so

[root@localhost ioncube]# apachectl restart

[root@localhost ioncube]# php -v
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/sitebuilder.so' - /usr/lib/php/modules/sitebuilder.so: undefined symbol: empty_string in Unknown on line 0
PHP 5.2.6 (cli) (built: Sep 13 2008 11:13:29)
Copyright (c) 1997-2008 The PHP Group
Zend Engine v2.2.0, Copyright (c) 1998-2008 Zend Technologies
with the ionCube PHP Loader v3.3.7, Copyright (c) 2002-2009, by ionCube Ltd.
 
You have Sitebuilder v2.x installed, which is incompatible with PHP5, once sitebuilder.so is loaded into PHP5 the corresponding error is noted:

[root@localhost ioncube]# php -v
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/sitebuilder.so' - /usr/lib/php/modules/sitebuilder.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP 5.2.6 (cli) (built: Sep 13 2008 11:13:29)
Copyright (c) 1997-2008 The PHP Group
Zend Engine v2.2.0, Copyright (c) 1998-2008 Zend Technologies
with the ionCube PHP Loader v3.3.7, Copyright (c) 2002-2009, by ionCube Ltd.

Please downgrade PHP to v4 to allow for proper Sitebuilder 2 functioning, or upgrade Sitebuilder to v4.5.
 
Back
Top