[fixed] 12.5.30 - Backup failed

[Elompenta]

On every Backup we get the Error:

Domain <Domain> is skipped from backup due to error: Can't use string ("") as a HASH ref while "strict refs" in use at /opt/psa/PMM/agents/PleskX/DAL.pm line 967.

Is there any solution to fix this issue?
I cant find a KB entry.

thanks and best regards
Sebastian

 

[UFHH01]

Hi Baebeca,

unfortunately, such an issue needs a deeper investigation, if the issue isn't caused by special characters for your domain and/or the depending password for the domain-user or its database(s):

Backup error: Can't use string ("") as a HASH ref ( KB - article 125 352 )

... as you can see:

Resolution
Please contact Odin Technical Support regarding the issue.

Please open a "per incident" support ticket at Odin - Official Support. You could get a refund, if it turns out, that your issue is caused by a not documented bug.

 

[Elompenta]

@UFHH01

Thanks - All passwords are contain special characters.
Is there any Documentation what kind of characters we can not use in password?
Domains doesnt contains special chars

 

[UFHH01]

Hi Baebeca,

I'm not aware of a complete listing about unallowed characters, but there is a well-known rule, what you definetly shouldn't use:

Umlauts
as for example "ü" or "ä"
( see for example: http://www.keynotesupport.com/websites/special-characters-international-letters.shtml )

special characters
as for example "\n" is used for defining a new line
( see for example: https://en.wikipedia.org/wiki/List_of_Unicode_characters#Latin_script )

HTML characters
as for example "&lt;" "&gt;" are used to define "<" and ">" symbols
( see for example: http://www.ascii.cl/htmlcodes.htm )​

 

[Elompenta]

mmhh - None of these characters are in use.
Can i check something else to bring the backups function back?

 

[UFHH01]

Hi Baebeca,

Plesk has some "built-in" - tools to generate passwords on several places, as for example when you create a new eMail - account, when you create a new FTP - account, or as well, when you create a new domain. If you browse to such places and generate passwords with the built-in tools, you should be on the safe side, that the created passwords are accepted all over Plesk. If you still experience the same issues, after using passwords with the built-in tools, consider to report that to Odin ( http://www.odin.com/support/plesk/bugreport/ )

 

[Elompenta]

no clue, but this erros seems to be fixed in current version