Question FTP problem from CW and Filezilla

[gaddster]

Hi Everyone, im new and have basic knowledge.

Im using the latest Plesk version (17.8 I think) and trying to FTP via dreamvwer 2018 and Filezilla without success.
Ive set up FTP access on Plesk and checked the security settings are not blocking FTP but im getting the following error message in FileZilla :-

Status: Disconnected from server

Status: Connecting to 46.32.252.250:21...

Status: Connection established, waiting for welcome message...

Status: Initializing TLS...

Status: Verifying certificate...

Status: TLS connection established.

Status: Logged in

Status: Retrieving directory listing...

Command: PWD

Response: 257 "/" is the current directory

Command: TYPE I

Response: 200 Type set to I

Command: PASV

Response: 227 Entering Passive Mode (46,32,252,250,142,137).

Command: MLSD

Error: The data connection could not be established: ETIMEDOUT - Connection attempt timed out

Error: Connection timed out after 20 seconds of inactivity

Error: Failed to retrieve directory listing

any ideas that could help?

 

[Sergio Manzi]

This: (Plesk for Linux) Configuring Passive FTP Mode

 

[AYamshanov]

Response: 227 Entering Passive Mode (46,32,252,250,142,137).

In this listing, FileZilla uses 36489/tcp port (the port changes for each connection) for connection with the server. So, somewhere this connection blocked by a firewall.

You need to check which ports used for passive FTP and allow this port range in all firewall between FTP-server and FTP-client (External Cloud Firewall, Server's firewall, Client's firewall, Plesk Firewall Extension).

 

[Sergio Manzi]

You need to check which ports used for passive FTP and allow this port range in all firewall between FTP-server and FTP-client (External Cloud Firewall, Server's firewall, Client's firewall, Plesk Firewall Extension).

Correct: the solution I cited is only "the Plesk part of the equation".