Issue Got Forbidden Error When Access Extension

[9musashi]

Hello, I install Warden Antispam, I could access their interface with admin account. But when I try to login with customer or even reseller account I got

Forbidden You are not authorized to access the requested URI [application_settings/index]

error if I want to access Warden interface.

Anybody could help me ?

Thanks

 

[RuiCadete]

Hi!

I have the same problem when the customer log into plesk... No problem with the root user. Did you manage to solve this?

Regards!

 

[Hangover2]

Hello @9musashi + @RuiCadete,

the server admin has to allow the access first (see "Permissions" setting in the admin panel of "Warden Antispam").
There you can define the access for 3 types of roles: "Mail Users" + "Customers" + "Resellers". If access is granted, there should be no warning.

Users with the role "Webmaster" cannot access the settings within the subscription even though the "Warden Antispam" icon is in the navbar. It will trigger the error that you mentioned above because this role is not considered by the extension "Warden Antispam". Maybe I will make a bug report about it because it can be quite confusing.

Best regards,
Michael

 

[danami]

If you want to open a support ticket in our client area I can give you a hotfix for this. Otherwise the fix will be included in the next release

 

[danami]

Just a note that Warden 2.12 has been published to the Plesk extension directory and it fixes this issue: Announcements - Danami