Help Desk email problem

[mattiker]

Whenever an email is sent to the help desk system it never gets through, simply is bounced with the following message:

Message must be in plain text format.

not sure if it will work when a message is sent in plain text format, but surely the system should be able to accept non-plain text emails?

Any ideas?

Thanks

 

[hardweb]

This looks to be an issue. What Plesk version do you have?

 

[mattiker]

running v7.5.3

 

[mattiker]

Anyone know about this?

anyone know the answer to this.... someone else must be having the same problem?????