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Help Desk Mail Gate Problem

Discussion in 'Plesk for Windows - 8.x and Older' started by atinoco, Sep 22, 2004.

  1. atinoco

    atinoco Guest

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    Hello

    I can't get the Trouble Ticket System Mail Gate to work.
    I'm pretty sure that I configured the Mail Gate Config right: I did create a new pop3 box (helpdesk@puntoweb.com), tested the login/password combination and all, everything seems ok.

    It doesnt works: when I send email to helpdesk@puntoweb.com it is not showing any new tickets in the TTS

    -Andres Tinoco
     
  2. cscottgilbert

    cscottgilbert Guest

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    Did you set the "Ticket subject must start with" field?

    Unless your email starts with that extact phrase it will be ignored by Mail Gate - as far as I can tell.

    scotto
     
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