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Help Desk Mail Gate Problem

A

atinoco

Guest
Hello

I can't get the Trouble Ticket System Mail Gate to work.
I'm pretty sure that I configured the Mail Gate Config right: I did create a new pop3 box ([email protected]), tested the login/password combination and all, everything seems ok.

It doesnt works: when I send email to [email protected] it is not showing any new tickets in the TTS

-Andres Tinoco
 
Did you set the "Ticket subject must start with" field?

Unless your email starts with that extact phrase it will be ignored by Mail Gate - as far as I can tell.

scotto
 
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