1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Help Desk Mail Gate Problem

Discussion in 'Plesk for Windows - 8.x and Older' started by atinoco, Sep 22, 2004.

  1. atinoco

    atinoco Guest


    I can't get the Trouble Ticket System Mail Gate to work.
    I'm pretty sure that I configured the Mail Gate Config right: I did create a new pop3 box (helpdesk@puntoweb.com), tested the login/password combination and all, everything seems ok.

    It doesnt works: when I send email to helpdesk@puntoweb.com it is not showing any new tickets in the TTS

    -Andres Tinoco
  2. cscottgilbert

    cscottgilbert Guest

    Did you set the "Ticket subject must start with" field?

    Unless your email starts with that extact phrase it will be ignored by Mail Gate - as far as I can tell.