HELP - Problem when trying to update plesk 9.5.2 to 10.1.1

[VictorBL]

Today I tried to upgrade my panel to version 10.1.1 from plesk panel> updates

I have error in the update. The system has sent me two e-mail with details about the error.

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Detecting installed product components.
Component plesk/base: mode upgrade, installed=0, available=0
Checking if key update required for component plesk/base
Config allows upgrade from version 10.0 without key update
Currently installed component version is 9.5.2-debian5.0.build95100504.17
Keyupgrade need for plesk/base
Component plesk/psa-autoinstaller: mode up2date, installed=0, available=0
Component plesk/postgresql: mode up2date, installed=0, available=0
Component plesk/pmm: mode upgrade, installed=0, available=0
Component plesk/health-monitor: mode install, installed=0, available=0
Component plesk/pba: mode install, installed=0, available=0
Component plesk/sitebuilder: mode install, installed=0, available=0
Component plesk/billing: mode upgrade, installed=0, available=0
Component plesk/mod-bw: mode upgrade, installed=0, available=0
Component plesk/asp: mode up2date, installed=0, available=0
Component plesk/java: mode upgrade, installed=0, available=0
Component plesk/mod_python: mode up2date, installed=0, available=0
Component plesk/ruby: mode upgrade, installed=0, available=0
Component plesk/cf-support: mode upgrade, installed=0, available=0
Component plesk/miva: mode upgrade, installed=0, available=0
Component plesk/php5: mode upgrade, installed=0, available=0
Component plesk/qmail: mode upgrade, installed=0, available=0
Component plesk/postfix: mode install, installed=0, available=0
Component plesk/psa-firewall: mode upgrade, installed=0, available=0
Component plesk/psa-vpn: mode upgrade, installed=0, available=0
Component plesk/psa-fileserver: mode upgrade, installed=0, available=0
Component plesk/sshterm: mode upgrade, installed=0, available=0
Component plesk/watchdog: mode upgrade, installed=0, available=0
Component plesk/cs-gs: mode upgrade, installed=0, available=0
Component plesk/mailman: mode upgrade, installed=0, available=0
Component plesk/kav: mode upgrade, installed=0, available=0
Component plesk/drweb: mode upgrade, installed=0, available=0
Component plesk/spamassassin: mode upgrade, installed=0, available=0
Component plesk/backup: mode upgrade, installed=0, available=0
Component plesk/atis: mode upgrade, installed=0, available=0
Component plesk/horde: mode upgrade, installed=0, available=0
Component plesk/atmail: mode upgrade, installed=0, available=0
Gathering information about installed license key...
File downloading PSA_10.1.1/plesk_getkeyinfo.sh: 31%..71%..100% was finished.
autoinstaller: Error in execution of /root/psa/PSA_10.1.1/plesk_getkeyinfo.sh

Failed to check whether a new license key is available.
Synchronizing the Debian APT package index files...
Error: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.

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And since then I can not access my panel via https: / / myserver: 8443.
I have error: HTTP 500 Internal Server Error.

What I can do?
I can go back to 9.5.2?

Thanks in advance.

 

[IgorG]

http://kb.odin.com/en/8580

 

[VictorBL]

Do not know how to use this solution.

I have ssh access but I understand it is to update ignoring the errors. I want to leave it in version 9.5 because I have no license for version 10.

You tell me how to do more detail? I'm not a very advanced user.

Thank you very much.

 

[IgorG]

Just run

# /usr/local/psa/admin/sbin/autoinstaller --ignore-key-errors

and follow instruction.

 

[VictorBL]

I have reinstalled plesk with:

# / usr / local / psa / admin / sbin / autoinstaller - ignore-key-errors

But I still have access to plesk by:
https: / / myserver.com: 8443

After reinstalling gives me:

Were Patches installed successfully.
Were the packages installed successfully.
Synchronizing the Debian APT package index files ...

And I started the service with:
/ etc / init.d / psa start

and fails me drwebd:

Starting xinetd service ... done
Starting bind9 service ... done
Starting mysql service ... done
Starting postgresql service ... not installed
Starting psa-spamassassin service ... done
Plesk: Starting Mail Server ... already started
Starting mail handlers tmpfs storage
Starting Plesk ... done
Drwebd Starting service ... failed

I can do?

Thanks.

 

[VictorBL]

I guess the problem is it does not start drwebd, then restart it with:
/ etc / init.d / restart drwebd

But I get:

...
Total virus records: 1964808
Key file: / opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
A path to a valid license key file not was specified.
Plesk Authorization failed: malformed response (no 'response =' field).
Error: Plesk Software not running.

Plesk I can start ignoring this service? And if possible, as I do?

How I can restore the keys? I have not deleted.

Thanks.

 

[VictorBL]

Problem solved. Everything works well

Updated to version 9.5.4 instead of 9.5.2, and now everything works perfectly.

Thank you so much.