Issue Hotmail accounts do not receive mails from us

[Pedro Lopes]

Hello all,

We are hosting a joomla website with apache. And the ip of our website changed as the hosting servic also. Hotmail accounts do not receive *any* e-mails from us.

I came across this https://support.microsoft.com/en-us...fsmsbl3&locale=en-us&ccsid=636385675836320350 i filled in the details with or external ip. I suspect this problem could be because of the use of NGINX also. I do not know exactly where to search for error messages because when sending to hotmail account via site, on the interface we get no message it says it sent the message successfully. Notice that for gmail or other servers we tested e-mail sending successfully. We only have problems with hotmail accounts.

Can you please help?

Thanks in advance

 

[Bitpalast]

This has nothing to do with Plesk or your server setup.

Your IP address is probably blocked by MS, because previously the domain or IP address was sending spam or is still sending spam. Check the status of your IP address here: Sign in to your Microsoft account

Then apply for a delisting here: https://support.microsoft.com/en-us...productkey=edfsmsbl3&ccsid=635648144919316674