How reactivate email service after Outgoing limit reached

[Sebastien Bergeron]

A customer reached his outgoing limit. I've explain it to him so he can prevent mass mailing in the future but now the Mail Status stay at Not sending. How can I allow mail sending again?

Name Limit per Hour Attempts after Reaching the Limit Last Attempt Mail Status
[email protected] 250 4 April 25, 2016 03:00 PM

Not Sending

 

[Sebastien Bergeron]

Even after 24h the status is still at: Not Sending... please help, the customer cannot send anyting.

 

[IgorG]

By default, there is 1-hour delay after reaching limit.
Must probably that user continues to send emails, and therefore continues to be blocked.
Check it here Tools & Settings > Outgoing Mail Control

 

[Sebastien Bergeron]

I don't see the delay limit...

 

[G J Piper]

I'm trying to find a way to re-enable a user's outgoing email account as well.
After the user has found malware and cleaned it up, is there no way to instantly get their account working again?
Is there a way to manually reset the count of outgoing emails back to zero?