Issue Imunify Webshield not uninstalled

[webcity]

Hi,

I'm running Plesk Obsidian Web Pro Edition Version 18.0.24. I installed the Imunify 360 extension, then decided to uninstall it using the uninstall option in extension options.

The extension has been removed from my control panel but it still seems to be operating in the background.

I can see lots of errors in the WebShield log at /var/log/imunify360-webshield which should be disabled, for example:
2020/03/17 02:23:44 [emerg] 19378#19378: BIO_new_file("/etc/imunify360-webshield/ssl_certs/dummy.pem") failed (SSL: error:02001002:system library:fopen:No such file or directory:fopen('/etc/imunify360-webshield/ssl_certs/dummy.pem','r') error:2006D080:BIO routines:BIO_new_file:no such file)

How can I disable the WebShield and other Imunify options from operating?

Many thanks

 

[IgorG]

Have you tried to contact Support of this extension? You can find it here Imunify360 - Plesk Extensions

 

[SKristich]

Hi,

I'm running Plesk Obsidian Web Pro Edition Version 18.0.24. I installed the Imunify 360 extension, then decided to uninstall it using the uninstall option in extension options.

The extension has been removed from my control panel but it still seems to be operating in the background.

I can see lots of errors in the WebShield log at /var/log/imunify360-webshield which should be disabled, for example:
2020/03/17 02:23:44 [emerg] 19378#19378: BIO_new_file("/etc/imunify360-webshield/ssl_certs/dummy.pem") failed (SSL: error:02001002:system library:fopen:No such file or directory:fopen('/etc/imunify360-webshield/ssl_certs/dummy.pem','r') error:2006D080:BIO routines:BIO_new_file:no such file)

How can I disable the WebShield and other Imunify options from operating?

Many thanks

Hello,
Please create a ticket here https://cloudlinux.zendesk.com/hc/en-us/requests/new and technical experts Imunify360 will help you asap.
Thank you.

 

[webcity]

Hi,

Thanks for your help. The support department for Imunify360 solved the problem for me.

Kind Regards,
Spencer

 

[Ehud]

Can you please say, what was their solution?

 

[The Shark]

If you still have imunify 360 running in the back ground you can use the i360deploy.sh available,
wget https://repo.imunify360.cloudlinux.com/defence360/i360deploy.sh -O i360deploy.sh

Then run bash i360deploy.sh -c