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Username: Peter Debik
TITLE
INBOX path not set on autodiscover transaction of mail settings in mail clients
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Obsidian, latest MU
CentOS 7.9 (others, too)
PROBLEM DESCRIPTION
We encounter a business logic issue with the autodiscover feature.
By default, the IMAP service uses "INBOX" as its root path. But when a mailbox is created in a client, this path is not automatically set-up. For example in Thunderbird, but also in Outlook. As the path is missing, important folders like "sent objects", "drafts" etc. are missing and Outlook exposes strange behavior on actions like deleting or moving mails.
STEPS TO REPRODUCE
Create a mailbox.
Let any mail client autodiscover it.
ACTUAL RESULT
Basic server data found, but Inbox path prefix is not set.
EXPECTED RESULT
Inbox path prefix should be set.
ANY ADDITIONAL INFORMATION
I am not sure whether this can be done in an autodiscover XML config file, and there has been a User Voice entry for this, too.
Personally, I think that this should not be treated as a User Voice request, but as a bug, because currently, an autoconfigured mailbox renders using the mailbox almost useless to a customer. Customers who need autoconfiguration won't be able to find their way through the manual configuration directives to the IMAP "INBOX" input option. They won't even know that they need to set that in addition to the autodiscovered box.
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Help with sorting out
TITLE
INBOX path not set on autodiscover transaction of mail settings in mail clients
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Obsidian, latest MU
CentOS 7.9 (others, too)
PROBLEM DESCRIPTION
We encounter a business logic issue with the autodiscover feature.
By default, the IMAP service uses "INBOX" as its root path. But when a mailbox is created in a client, this path is not automatically set-up. For example in Thunderbird, but also in Outlook. As the path is missing, important folders like "sent objects", "drafts" etc. are missing and Outlook exposes strange behavior on actions like deleting or moving mails.
STEPS TO REPRODUCE
Create a mailbox.
Let any mail client autodiscover it.
ACTUAL RESULT
Basic server data found, but Inbox path prefix is not set.
EXPECTED RESULT
Inbox path prefix should be set.
ANY ADDITIONAL INFORMATION
I am not sure whether this can be done in an autodiscover XML config file, and there has been a User Voice entry for this, too.
Set the root directory to INBOX in mail autodiscover for Outlook
By default, the Mail Audodiscover function does not set the Root folder path to "INBOX" in Outlook, which results in an odd directory structure: Inbox Drafts Sent Trash Spam Outbox Please provide a way to configure this without having to manually edit the mail server...
plesk.uservoice.com
Personally, I think that this should not be treated as a User Voice request, but as a bug, because currently, an autoconfigured mailbox renders using the mailbox almost useless to a customer. Customers who need autoconfiguration won't be able to find their way through the manual configuration directives to the IMAP "INBOX" input option. They won't even know that they need to set that in addition to the autodiscovered box.
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Help with sorting out
