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Internal error: Package with UID 'dc68f32c-5394-475a-9cc7-0c276dbc1a2f' not found.

Joe Deegan

Joe Deegan

New Pleskian
Hi,

We recently had a failed YUM update on our CentOS 6.7 running Plesk 12.0.18

After reinstalling plesk and cleaning up the YUM update we had to re-run the Plesk autoinstaller.

Now that we are back online, our Home page looks like attached image:

Internal error: Package with UID 'dc68f32c-5394-475a-9cc7-0c276dbc1a2f' not found.
Message Package with UID 'dc68f32c-5394-475a-9cc7-0c276dbc1a2f' not found.
File aps_php.php
Line 12519
Type Exception
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Search for related Knowledge Base articles

The knowledge base article did not help resolve my issue.

Can someone advise please?
 

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Have you tried to use forum search? This problem has been mentioned and discussed many times here.
 
Hi Igor,

Yes, sorry I should have checked first.

However,l running the following:

mysql> delete from smb_apsPackages where registryUid='dc68f32c-5394-475a-9cc7-0c276dbc1a2f'

returns nothing.

Then tried running following, which also was unsuccessful.

mysql -uadmin -p`cat /etc/psa/.psa.shadow
> delete from smb_apsPackages where registryUid='dc68f32c-5394-475a-9cc7-0c276dbc1a2f'

Also, I am able to open both the Wordpress & the Application Vault with noticeable issues.

This is only an issue on the front page.

Thanks
 
You need to run:

# plesk db

Then check that record exists:

mysql>select * from smb_apsPackages where registryUid='dc68f32c-5394-475a-9cc7-0c276dbc1a2f';

And then remove it if record exists with:

mysql> delete from smb_apsPackages where registryUid='dc68f32c-5394-475a-9cc7-0c276dbc1a2f';

Contact Odin Support Team if you are not familiar with SQL.
 
Thanks, I copied and pasted from the Knowledge Base article which did not include a semi colon.

It worked as suggested, but unfortunately after removing the row I am now given a blank white screen.
 

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Hi,

[2015-09-07 11:57:23] ERR [panel] Exception: Package with UID 'dc68f32c-5394-475a-9cc7-0c276dbc1a2f' not found.
file: /usr/share/aps_php/aps_php.php
line: 12519
code: 0
[07-Sep-2015 11:58:29 Europe/Berlin] Exception: Package with UID 'dc68f32c-5394-475a-9cc7-0c276dbc1a2f' not found.
file: /usr/share/aps_php/aps_php.php
line: 12519
code: 0
trace: #0 /usr/share/aps_php/aps_php.php(12519): aps_controller_registry_getpackage(Resource id #61, 'dc68f32c-5394-4...')
#1 /usr/local/psa/admin/plib/HelpDesk/Config.php(21): APS_Controller_Registry->getPackage('dc68f32c-5394-4...')
#2 /usr/local/psa/admin/plib/Promo/HelpDesk.php(18): HelpDesk_Config::getHelpDeskInstances()
#3 /usr/local/psa/admin/plib/Promo/Abstract.php(23): Promo_HelpDesk->isActive()
#4 /usr/local/psa/admin/application/admin/controllers/HomeController.php(78): Promo_Abstract::getPromosList()
#5 /usr/local/psa/admin/application/admin/controllers/HomeController.php(40): Admin_HomeController->_preparePromos()
#6 /usr/local/psa/admin/externals/Zend/Controller/Action.php(516): Admin_HomeController->adminAction()
#7 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('adminAction')
#8 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#9 /usr/local/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#10 /usr/local/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#11 {main}

[2015-09-07 12:00:58] ERR [panel] Exception: Package with UID 'dc68f32c-5394-475a-9cc7-0c276dbc1a2f' not found.
file: /usr/share/aps_php/aps_php.php
line: 12519
code: 0
[07-Sep-2015 12:16:41 Europe/Berlin] Exception: Package with UID 'dc68f32c-5394-475a-9cc7-0c276dbc1a2f' not found.
file: /usr/share/aps_php/aps_php.php
line: 12519
code: 0
trace: #0 /usr/share/aps_php/aps_php.php(12519): aps_controller_registry_getpackage(Resource id #61, 'dc68f32c-5394-4...')
#1 /usr/local/psa/admin/plib/HelpDesk/Config.php(21): APS_Controller_Registry->getPackage('dc68f32c-5394-4...')
#2 /usr/local/psa/admin/plib/Promo/HelpDesk.php(18): HelpDesk_Config::getHelpDeskInstances()
#3 /usr/local/psa/admin/plib/Promo/Abstract.php(23): Promo_HelpDesk->isActive()
#4 /usr/local/psa/admin/application/admin/controllers/HomeController.php(78): Promo_Abstract::getPromosList()
#5 /usr/local/psa/admin/application/admin/controllers/HomeController.php(40): Admin_HomeController->_preparePromos()
#6 /usr/local/psa/admin/externals/Zend/Controller/Action.php(516): Admin_HomeController->adminAction()
#7 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('adminAction')
#8 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#9 /usr/local/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#10 /usr/local/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#11 {main}

[2015-09-07 12:16:41] ERR [panel] Exception: Package with UID 'dc68f32c-5394-475a-9cc7-0c276dbc1a2f' not found.
file: /usr/share/aps_php/aps_php.php
line: 12519
code: 0
[07-Sep-2015 12:16:41 Europe/Berlin] Exception: Package with UID 'dc68f32c-5394-475a-9cc7-0c276dbc1a2f' not found.
file: /usr/share/aps_php/aps_php.php
line: 12519
code: 0
trace: #0 /usr/share/aps_php/aps_php.php(12519): aps_controller_registry_getpackage(Resource id #61, 'dc68f32c-5394-4...')
#1 /usr/local/psa/admin/plib/HelpDesk/Config.php(21): APS_Controller_Registry->getPackage('dc68f32c-5394-4...')
#2 /usr/local/psa/admin/plib/Promo/HelpDesk.php(18): HelpDesk_Config::getHelpDeskInstances()
#3 /usr/local/psa/admin/plib/Promo/Abstract.php(23): Promo_HelpDesk->isActive()
#4 /usr/local/psa/admin/application/admin/controllers/HomeController.php(78): Promo_Abstract::getPromosList()
#5 /usr/local/psa/admin/application/admin/controllers/HomeController.php(40): Admin_HomeController->_preparePromos()
#6 /usr/local/psa/admin/externals/Zend/Controller/Action.php(516): Admin_HomeController->adminAction()
#7 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('adminAction')
#8 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#9 /usr/local/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#10 /usr/local/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#11 {main}

[2015-09-07 12:16:41] ERR [panel] Exception: Package with UID 'dc68f32c-5394-475a-9cc7-0c276dbc1a2f' not found.
file: /usr/share/aps_php/aps_php.php
line: 12519
code: 0
[07-Sep-2015 12:18:00 Europe/Berlin] PHP Warning: require_once(modules/firewall/FwConfigurator.php): failed to open stream: No such file or directory; File: /usr/local/psa/admin/application/admin/controllers/HomeController.php, Line: 104

[07-Sep-2015 12:18:00 Europe/Berlin] Exception: PHP Warning: require_once(modules/firewall/FwConfigurator.php): failed to open stream: No such file or directory; File: /usr/local/psa/admin/application/admin/controllers/HomeController.php, Line: 104

file: /usr/local/psa/admin/plib/Smb/Exception/Syntax.php
line: 56
code: 0
trace: #0 /usr/local/psa/admin/application/admin/controllers/HomeController.php(104): Smb_Exception_Syntax::handleError(2, 'require_once(mo...', '/usr/local/psa/...', 104, Array)
#1 /usr/local/psa/admin/application/admin/controllers/HomeController.php(104): Admin_HomeController::_isFirewallRulesUpdated()
#2 /usr/local/psa/admin/application/admin/controllers/HomeController.php(52): Admin_HomeController->_isFirewallRulesUpdated()
#3 /usr/local/psa/admin/externals/Zend/Controller/Action.php(516): Admin_HomeController->adminAction()
#4 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('adminAction')
#5 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#6 /usr/local/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#7 /usr/local/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()
#8 {main}


This is what i've managed to find in the log, is any of this useful to you?

Thanks again for your time.

We are running 12.0.18 so as far as I know your recommended Self Repair system is not available for us.
 
@Joe Deegan,

Sorry about mention 12.5, i forgot that you have a 12.0.18.
Your issue seems very strange, because KB article proposed by IgorG should helped you.
Seems like you have an package with name 'osTicket'.
You can check it by following steps:

# plesk db

Then check that record exists:

mysql>select * from smb_apsPackages where name='osTicket';

If the row exists you should write (remember) registryUid and id and make steps from KB article which was mentioned above.
The error message that you wrote in your last comment tells us that row with broken package still presents in plesk's database.

If this sql query return 0 rows it will be very strange situation and you better contact Odin Support Team in this case for a deep investigation
 
Last edited:
Hi,

I have run bootstrapper repair, and it completed successfully, without solving issue :(

[root@server ~]# /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

-- Warning: Skipping the data of table mysql.event. Specify the --events option explicitly.
Finishing up upgrade procedures and rerunning previously failed upgrade actions...
===> Cumulative APS controller database (apsc) upgrade and repair has been started.
===> Cumulative upgrade and repair of APS controller database has been completed.
===> Cumulative APS controller upgrade and repair (final stage) has been started.
===> Cumulative upgrade and repair of APS controller (final stage) has been completed.
===> Cumulative Plesk database upgrade and repair (revertable stage) has been started.
===> Preparing Plesk database upgrade (revertable stage).
===> Cumulative upgrade and repair of Plesk database (revertable stage) has been completed.
===> Cumulative Plesk upgrade and repair (final stage) has been started.
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade and repair of Plesk (final stage) has been completed.
Reconfiguring mail subsystem...
Reconfiguring Apache web server...
Reconfiguring ProFTPD FTP server...
Reconfiguring AWStats web statistics...
Reconfiguring WatchDog...
Restoring SELinux contexts...
Regenerating web servers' configuration files...
Cleaning active Panel sessions...

Bootstrapper repair finished.
If problems persist, please check installer logs ('/var/log/plesk/install/plesk_12.0.18_repair.log' and '/var/log/plesk/install/plesk_12.0.18_repair_problems.log') for errors.
If you can't resolve the issue on your own, please address Parallels support.

Running the requested command returns empty:

upload_2015-9-8_9-51-7.png

Would I be correct in thinking that this line:

trace: #0 /usr/share/aps_php/aps_php.php(12519): aps_controller_registry_getpackage(Resource id #61, 'dc68f32c-5394-4...')

Suggests the corresponding ID? Running the following also returns nothing:

upload_2015-9-8_10-38-12.png

How can i contact Odin Support? Thanks for your time and help.
 
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