Is the support an obligation to application issues?

[aabrahao]

Hi,

I understand the when a company sell a software it is free of bugs or issues.
In case that the application contains issues I understand that the support is an obligation, once no one acquire a solution to have problems.
The free support or forum must to user doubts.
I see some posts, including mine, that takes too long to be answered or don’t have an answer.
Is the support an obligation to issues or not?


regards,