ISO installation problem

[ManuelG2k]

Hello,
I'm trying to install Plesk 11.5 using ISO image (http://www.parallels.com/download/plesk/images/).
I use image "Ubuntu 12.04 + Plesk 11" with architecture "x86_64".
This image is installed on VMware vSphere 5.5 Virtual Machine.
At the end of the installation i see this message:

Parallels Plesk Panel installation has been started.
Please don't reboot the server until installation is not finished.
Execute: tail -f /var/log/plesk-install/autoinstaller3.log
to monitor the installation progress.


After 5/10 minutes i see this message:

Parallels Plesk Panel installation has been interrupted.
After the server reboot, the installation will be started again.
See: /var/log/plesk-install/autoinstaller3.log to get more information


I reboot the server.
After reboot installation has been continued.
After 1 minutes I see same message:

Parallels Plesk Panel installation has been interrupted.
After the server reboot, the installation will be started again.
See: /var/log/plesk-install/autoinstaller3.log to get more information

The autoinstaller3.log contain this:


Starting Plesk installation
--2014-03-10 10:33:25-- http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_Ubuntu_12.04_x86_64
Resolving autoinstall.plesk.com (autoinstall.plesk.com)... 93.184.221.133
Connecting to autoinstall.plesk.com (autoinstall.plesk.com)|93.184.221.133|:80... connected.
HTTP request sent, awaiting response... 416 Requested Range Not Satisfiable

The file is already fully retrieved; nothing to do.


I try to reboot many times, but error is same.

Can you help me ?
Manuel

 

[KristianM]

Hi Manuel,

is that absolutly everything the autoinstaller3.log contains, or only the last lines?
Something that might help is, start the Server, run "apt-get update && apt-get upgrade" and then start the Plesk installation again.
Maybe by rebooting? Not sure how this works with the ISO Installer.

Regards,
Kristian

 

[CristinaG]

Hello. Just like Manuel I have the same problem. ISO installation not completed.

I ran the command Kristian said, in CentOS. yum update.
I am still getting the problem that the installation has been interrupted.

Any thoughts on how to solve this?

Thanks!

 

[seetan]

Hello. Just like Manuel I have the same problem. ISO installation not completed.

I ran the command Kristian said, in CentOS. yum update.
I am still getting the problem that the installation has been interrupted.

Any thoughts on how to solve this?

Thanks!

I get the same message, but Plesk running fine.
You can run this command for manual installation/update, its finished without error on my server.

/usr/local/psa/admin/bin/autoinstaller

 

[LucaSari]

I have the same problem.
after installing the latest i386 and x64 version of Ubuntu with plesk 11.5.30 as guests in VmWare vSphere 5.5 on both systems i have the same log:

Parallels Plesk Panel installation has been interrupted.
After the server reboot, the installation will be started again.

See: /var/log/plesk-install/autoinstaller3.log

to get more information.

i tried to reboot many times, i did apt-get update/ apt-get dist-upgrade, updated all the packages, tried to install new features, but the message is still there.
the machine are now hosting 50+ domains cause i had to install these machine for recovery reasons, but i don't feel comfortable to see these messages on the server.
what can we do to solve it? shall I open a ticket in order to solve it on the production server?

the autoinstaller3.log contains only this:

root@web01:~# cat /var/log/plesk-install/autoinstaller3.log
Starting Plesk installation
--2014-04-22 00:17:47-- http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_Ubuntu_12.04_i386
Resolving autoinstall.plesk.com (autoinstall.plesk.com)... 72.21.81.253
Connecting to autoinstall.plesk.com (autoinstall.plesk.com)|72.21.81.253|:80... connected.
HTTP request sent, awaiting response... 416 Requested Range Not Satisfiable

The file is already fully retrieved; nothing to do.

 

[vincheesel]

I also have the same problem with the same error described by LucaSari

Anyone?

 

[IgorG]

We have already submitted corresponding request PPPM-1279
As possible workaround you can try to use following methods:

1. If autoinstaller is still running (immediately after OS installation) do:

# cp /home/plesk/autoinstaller3.log /home/plesk/autoinstaller3.log.orig; unlink /home/plesk/autoinstaller3.log ; ln -s /var/log/plesk-install/autoinstaller3.log /home/plesk/autoinstaller3.log

2. If autoinstaller has finished its work ( following command show empty string # ps afxww | grep parallels_installer | grep -v grep )

# cp /home/plesk/autoinstaller3.log /home/plesk/autoinstaller3.log.orig; unlink /home/plesk/autoinstaller3.log ; ln -s /var/log/plesk-install/autoinstaller3.log /home/plesk/autoinstaller3.log
# cp /home/plesk/functions.in /home/plesk/functions.in.orig
# vi /home/plesk/functions.in
[root@localhost plesk]# diff -u /home/plesk/functions.in.orig /home/plesk/functions.in
--- /home/plesk/functions.in.orig 2014-01-15 21:02:20.369055814 -0500
+++ /home/plesk/functions.in 2014-01-15 21:03:35.870108758 -0500
@@ -129,10 +129,10 @@
is_ok()
{
[ -f "/home/plesk/ok.flag" ] && return 0
- grep -rn 'Exit with success' $ai_log && return 0
- grep 'packages were installed successfully' $ai_log && return 0
- grep 'The installation was finished successfully' $ai_log && return 0
- grep 'The changes were applied successfully' $ai_log && return 0
+ grep -rn 'Exit with success' $ai_log && do_install_complete && return 0
+ grep 'packages were installed successfully' $ai_log && do_install_complete && return 0
+ grep 'The installation was finished successfully' $ai_log && do_install_complete && return 0
+ grep 'The changes were applied successfully' $ai_log && do_install_complete && return 0
return 1
}

 

[vincheesel]

Hi,

I don't understand everything you mentioned in the post, please review below, the server is running Ubuntu 12.04

root@web:~# ps afxww | grep parallels_installer | grep -v grep
2434 ? Ss 0:00 /var/cache/parallels_installer/parallels_installer_Ubuntu_12.04_x86_64 --select-product-id=plesk --select-release-latest --installation-type=Typical

root@web:~# diff -u /home/plesk/functions.in.orig /home/plesk/functions.in
<nothing>

 

[IgorG]

Hi,

I don't understand everything you mentioned in the post, please review below, the server is running Ubuntu 12.04

root@web:~# ps afxww | grep parallels_installer | grep -v grep
2434 ? Ss 0:00 /var/cache/parallels_installer/parallels_installer_Ubuntu_12.04_x86_64 --select-product-id=plesk --select-release-latest --installation-type=Typical

root@web:~# diff -u /home/plesk/functions.in.orig /home/plesk/functions.in
<nothing>

If you are not familiar with applying patches on Linux OS I can suggest you contact Parallels Support Team, hire experienced Linux administrator or just wait when mentioned bug will be fixed and included into one of next microupdates.

 

[CriTrip]

Hi, have you checked the virtual machine requirements?

Check this: http://www.parallels.com/products/plesk/requirements/

"Before installing Parallels Plesk Panel software on CloudLinux, you should make sure that the YUM repository on the server is configured for access to CloudLinux Repository."

One time I had same problem and I resolved fix the configuration of VM Network and open firewall on vm.

I hope this will help you!

Bye