Issue Joomla Toolkit - Not all instances shown

[TRmediendesign]

Server operating system version

Ubuntu 24.04.4 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.78

Hello,

I got another problem with the Joomla! Toolkit. I can start "Find Joomla! Websites" and it finishes without an error, showing certain Joomla! installations. Unfortunately it does not show all my instances and I got no clue, why some of them are missing. The missing installations work properly and the file structures are equal to the ones shown in the Joomla! Toolkit. There is no site shown as "Broken" or "Detached" as well. I compared all the shown and missing instances, but could not figure out any difference or reason for the problem.

Kind regards,
Tobias

 

[Sebahat.hadzhi]

Hi, Tobias. When you say the file structure is the same does that include the document root? If the document root is not standard (httpdocs) and contains characters like underscore, the toolkit usually fails.

 

[TRmediendesign]

Hi, Tobias. When you say the file structure is the same does that include the document root? If the document root is not standard (httpdocs) and contains characters like underscore, the toolkit usually fails.

Hi,

the document root /httpdocs/www is working for multiple sites, but not for all of them. I can see the Joomla icon in the domain overview and in the dashboard of the subscription, but when I click on them it says "No items found." in the Joomla! Toolkit.

Kind regards,
Tobias

 

[Sebahat.hadzhi]

Thank you for the confirmation. Please temporarily enable debug mode, attempt a new search and double-check what's being logged into /var/log/plesk/panel.log for extension/joomla-toolkit. Also, please run the following commands:

sqlite3 /usr/local/psa/var/modules/joomla-toolkit/joomla-toolkit.sqlite3
select id,domain,displayName,site,root from instances;

and confirm if you see the missing instances listed.

 

[TRmediendesign]

Yes, I can see the missing instances there but I could not find anything concerning the log files.

 

[Sebahat.hadzhi]

Thanks. Could you please check if there are any plugins unique for the instances that cannot be found? There is a recent case for "Linky Map", which was identified to be causing issues with CLI operations and consequently preventing the toolkit from identifying the instances.

 

[TRmediendesign]

No, there is no special plugins installed on the websites. Most of them use the same extensions.

 

[Sebahat.hadzhi]

Thank you for the confirmation. I am afraid that I am out suggestions what might be causing the issue. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to:

• https://support.plesk.com

If you got your license from a reseller, your reseller is in charge of providing you with support. You can raise the inquiry with them and they can forward it to our team for further processing. If the reseller does not provide support, here is an alternative to get support directly from Plesk:

• https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk