Resolved Joomla Toolkit

[acj]

Server operating system version

CentOS Linux 7.9.2009

Plesk version and microupdate number

18.0.43 Update #1

I just removed an existing joomla 3 site in the toolkit. After refreshing this site is also no longer showing in the toolkit.
now I want to install Joomla 4 on the same URL as I removed the site from before
I get the following error

There is already a Joomla! instance created on the domain xxx.xxx. Please use a subfolder or detach the existing instance first.

I cannot detach it because the site is no longer showing in the toolkit.

The first time I did that today it worked in this way and I could reinstall the site with a fresh joomla 4 installation


I tried again with another Joomla 3 site, removed it in the toolkit. refreshed the cache. is not showing there anymore
trying to install is not working again with the same error

There is already a Joomla! instance created on the domain xxx.xxx. Please use a subfolder or detach the existing instance first.

how can I fix this?

the site is no longer there, and I have the default plesk testing 123 page showing

 

[acj]

it seems with the delete of the site, the database is still there and I am not allowed to delete it because it was installed by a web-app

 

[acj]

the hint as described here: https://support.plesk.com/hc/en-us/...resource-is-used-by-installed-web-application

I removed for both not working domains the plesktype 'db' and 'db-user' for those domains

databases are deleted so for these domains no databases are available

still not working

 

[acj]

removed the folder .jtk with old backups

still not working and telling me

There is already a Joomla! instance created on the domain xxx.xxx. Please use a subfolder or detach the existing instance first.

 

[acj]

in table apsResourcesParameters where also entries that referred to the old installation. delete all those references (all sub dirs to location on vhosts)

still not working

 

[acj]

in table apsContextsApplications and apsContexts where also entries that referred to the old installation.
deleted all those references

still not working

 

[Maarten]

Hi,

Have you tried to run a MySQL check?

Tools & Settings -> Diagnose & Repair -> MySQL

 

[acj]

hi, I did no issues found

 

[Maarten]

I can't reproduce the issue you're having.

Are you sure the files of the previous installation are deleted? You can check this in the Filemanager. Also check the Trash in the Filemanager for files from the previous installation.

 

[acj]

the original install was a Joomla 3 installation
the same problem occurred before the only solution that worked then was to completely delete the domain and create it new

 

[Maarten]

I would suggest you contact Plesk Support Team:

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

 

[acj]

ok thanks
that will take me to long, will just setup the vhost new

 

[acj]

clean vhost setup worked so ticket can be closed