• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Forwarded to devs Let's Encrypt button gray ("off") on "additional services" tab

Bitpalast

Bitpalast

Plesk addicted!
Plesk Guru
TITLE:
Let's Encrypt button gray ("off") on "additional services" tab​
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:
Onyx 17.8
CentOS 7.6​
PROBLEM DESCRIPTION:
I think this should be green an "on" ("An" in German) when the customer subscription can use Let's Encrypt to create certificates.
letsencrypt_bug.jpg

A customer had reported this and was wondering why he does not have this service ...​
STEPS TO REPRODUCE:
Login to a subscription that can use Let's Encrypt from the Websites & Domains tab. Click on "Account" tab, then "Additional Services" tab.​
ACTUAL RESULT:
Let's Encrypt showing "Off".​
EXPECTED RESULT:
Let's Encrypt showing "On".​
ANY ADDITIONAL INFORMATION:
​
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:
Confirm bug​
 
Peter, more information is required. Does the service plan of the subscription have LE additional service enabled?
 
Maybe I misunderstand it. What is "Let's Encrypt" as an "additional service"? What would that exactly be in addition to the default Let's Encrypt function (icon) on the "Websites & Domains" tab?
 
This button indicates that LE additional service called "Keep websites secured" is enabled or not but not that LE extension is installed. LE "Keep websites secured" service can be enabled in Services plan -> <service plan of the subscription> -> Additional services.
 
In that case it seems that customers don't understand the display name. Maybe it should be changed to "LE keep websites secured"; but even after such a change probably people will think that if it is not green "on", they'd need to renew certificates manually. I think this needs a solution. The issue was only brought to my attention, because customers had called in on it.
 
Hello @Peter Debik ,
Thanks for your request.
Issue is fixed in Plesk Obsidian.
I've created a bug PPPM-10729 in 17.8. Older versions of Plesk has this bug too but i'm not really sure that we will include such fix in MU of old versions of Plesk
 
You must log in or register to reply here.

Similar threads

Azurel
Nameserver show not update button after add entries
Replies
4
Views
664
Azurel
Azurel
M
Resolved Customer panel menu account does not work
Replies
2
Views
13K
Sebahat.hadzhi
Sebahat.hadzhi
A
Resolved Multi-Factor Authentication (MFA) - New Accounts tab - JS error showing blank page
2
Replies
20
Views
11K
AYamshanov
AYamshanov
macadia
Forwarded to devs Cannot read properties of undefined (reading 'searchFilters')
Replies
9
Views
662
Sebahat.hadzhi
Sebahat.hadzhi
K
Resolved Labels (translations) missing for
Replies
2
Views
574
Kaspar
K
Back
Top