Resolved Licence change: how can we retreive customers & domains

[Erwan]

Hi all,
We have a server with Plesk Onyx.
Due to a renewal error, the license has expired. We took a new one and installed the key. We have good access to the dashboard again but "Website & domain" is empty (cf screen picture).
"Tools & settings" configuration are still here.
FTP access to the domains still work.

How can we retriece customers & and domain?

Thank you.

 

[Erwan]

Hi,
Nobody?

 

[IgorG]

What is the output of command

# plesk repair db -n

?

 

[Erwan]

Hi Igor,

# plesk repair db -n
Checking the Plesk database using the native database server tools .. [OK]
Checking the structure of the Plesk database ........................ [OK]
Checking the consistency of the Plesk database ...................... [OK]
Error messages: 0; Warnings: 0; Errors resolved: 0

No change.

 

[IgorG]

What about:

# plesk db
mysql> select name from domains;

?

 

[Erwan]

+---------------------+
| name |
+---------------------+
| ws01.mydomain.net |
| wstor10.mydomain.net |
+---------------------+

 

[IgorG]

Try to fix it with the following commands:

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

 

[Erwan]

Made but no change.

 

[IgorG]

Made but no change.

Please contact Plesk Support Team.

 

[Erwan]

For information, after support exchanges, the problem has been solved with:
#plesk bin poweruser --off