Resolved License keys update error

[Oliver Marugg]

Hi
I have a fully and correctly licensed Web Host Plesk 17.0.17 U7.
Since this morning my plesk mentions that it is not possible to update the keys (valid until today), here some logentries out of /var/log/plesk/panel.log.

 [2016-11-28 06:26:32] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-11-28 06:26:32] ERR [panel] KeyUpdate Result desc: Internal error, please
try after some time
[2016-11-28 08:08:23] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-11-28 08:08:23] ERR [panel] KeyUpdate Result desc: Internal error, please
try after some time
[2016-11-28 08:09:19] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-11-28 08:09:19] ERR [panel] KeyUpdate Result desc: Internal error, please
try after some time
[2016-11-28 08:11:40] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-11-28 08:11:40] ERR [panel] KeyUpdate Result desc: Internal error, please
try after some time
[2016-11-28 09:59:26] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-11-28 09:59:26] ERR [panel] KeyUpdate Result desc: Internal error, please
try after some time

I tried several time, also with some hours interval.
Any ideas? Many thanks Oliver

 

[UFHH01]

Hi Oliver Marugg,

pls. keep in mind, that it might be a good idea to increase the log - level for your Plesk Control Panel, in order to get a more verbose output in your panel - logs:

How to enable/disable debug logging in Plesk 11.5 and up? ( KB - article 120 101 )​

In addition, you are able to run the "key-update" - command as well over the command line, with the example command:

/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f UpdateKeys​

Consider as well to use:

plesk installer --select-product-id plesk --select-release-current --reinstall-patch --install-component base​

 

[Igor Losev]

Hi @Oliver Marugg ,
Be careful with debug mode. A lot of lines will be written to panel.log and this is not good for performance.
It seems to me your Plesk instance is OK. We are investigating this issue at our key servers... I'll update status of it tomorrow.
Thank you for reporting!

 

[Oliver Marugg]

Many thanks @UFHH01 and @Igor Losev, will post my log excerpt.

 

[Oliver Marugg]

All logfiles are from/var/log/plesk/panel.log with debug level 7

-->>> How to enable/disable debug logging in Plesk 11.5 and up? ( KB - article 120 101 ):

I updated panel.ini to level 7 with that result:

[2016-11-28 12:19:00] DEBUG [util_exec] [some numbers] Starting: httpd_modules_ctl --status
[2016-11-28 12:19:02] DEBUG [util_exec] [some numbers] Finished in 1.77005s, Error code: 0
[2016-11-28 12:19:04] DEBUG [panel] Key handler was called with params Array
(
    [0] => /usr/lib/plesk-9.0/key-handler
    [1] => /etc/sw/keys
    [2] => reschedule
    [3] => --id
    [4] => PLSK.LICENSE
    [5] => --update-time
    [6] => 2016-11-29 01::0:8:
)

[2016-11-28 12:19:04] DEBUG [panel] Response from KA to force update key PLSK.LICENSE request: Array
(
    [code] => 8
    [resultCode] => 2
    [resultDesc] => Internal error, please try after some time
    [resultExtra] =>
)

[2016-11-28 12:19:05] DEBUG [panel] KeyUpdate Subject: <FQDN> Plesk key update deferral notificatio
[2016-11-28 12:19:05] DEBUG [panel] KeyUpdate Notify: Unable to update PLSK.LICENSE: an error occurred while processing your key. You can try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let Plesk try to update it in the next 24 hours. If you do not want to receive this notification any more, remove this key from Plesk.
[2016-11-28 12:19:05] ERR [panel] KeyUpdate Result code: 2 Unspecified error
[2016-11-28 12:19:05] ERR [panel] KeyUpdate Result desc: Internal error, please try after some time

 

[Oliver Marugg]

->>>> Then I ran /opt/psa/bin/sw-engine-pleskrun update-keys (I use Ubuntu 16.04):
With the result:

 /opt/psa/bin/sw-engine-pleskrun /opt/psa/admin/plib/DailyMaintainance/script.php -f UpdateKeys
[2016-11-28 13:02:52] ERR [panel] Task named UpdateKeys is not found.
[2016-11-28 13:02:52] INFO [panel] PleskFatalException: Task named UpdateKeys is not found.
file: /opt/psa/admin/plib/DailyMaintainance/Runner/Batch/Main.php
line: 148
code: 0
trace: #0 /opt/psa/admin/plib/DailyMaintainance/script.php(48): DailyMaintainance_Runner_Batch_Main->setFilter(array)
[/QUOTE]

 

[Oliver Marugg]

fter that I tested with plesk installer (all updates including U8 went through), With that result:

plesk installer --select-product-id plesk --select-release-current --reinstall-patch --install-component base
[2016-11-28 13:08:42] DEBUG [panel] Response from KA to force update key PLSK.LICENSE request: Array
(
    [code] => 8
    [resultCode] => 2
    [resultDesc] => Internal error, please try after some time
    [resultExtra] =>
)

[2016-11-28 13:08:48] DEBUG [panel] KeyUpdate Subject: <FQDN> Plesk key update deferral notification

[2016-11-28 13:08:48] DEBUG [panel] KeyUpdate Notify: Unable to update PLSK.LICENSE: an error occurred while processing your key. You can try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let Plesk try to update it in the next 24 hours. If you do not want to receive this notification any more, remove this key from Plesk.

[2016-11-28 13:08:48] ERR [panel] KeyUpdate Result code: 2 Unspecified error

[2016-11-28 13:08:48] ERR [panel] KeyUpdate Result desc: Internal error, please try after some time

 

[Igor Losev]

@Oliver Marugg, could you try to retrieve key once again? Issue is fixed now and such error should not appear any more.

 

[Oliver Marugg]

It works, many thanks @Igor Losev

 

[Oliver Marugg]

@Igor Losev
Now I have the same behaviour, but no more with the plesk main license, instead with additional licenses like ext-dnssec, ext-docker, ext-multiserver. I have Web Host edition with additional Hosting pack and the licence keys are in.

 

[Igor Losev]

@Oliver Marugg
Issue were fixed now. Could you recheck it?
Thank you for reporting!

 

[Oliver Marugg]

@Igor Losev Yes it works now, without any errors.