Login page isn't redirecting properly

[americ]

Hello,

He are running plesk 11.0.9 on CentOS 5.9 (Final)
We're having issues while login on http://ourserver.com:8443 with a valid user login - password.
Logging in with a valid «reseller» login-password works fine.

Here is what firefox sees :


Here is what we can find in /usr/local/psa/admin/logs/httpsd_access_log :


#our_ip# ourserver.com:8443 - [29/May/2013:15:40:02 +0200] "GET /login.php3 HTTP/1.1" 303 0 "https://ourserver.com:8443/logout.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:02 +0200] "GET /login_up.php3 HTTP/1.1" 200 4911 "https://ourserver.com:8443/logout.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:09 +0200] "POST /login_up.php3 HTTP/1.1" 200 1332 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:10 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:10 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:10 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:10 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:11 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:11 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:11 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:11 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:12 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:12 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:12 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:13 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:13 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:13 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:13 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:13 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:14 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:14 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:14 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:14 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:15 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:17 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:17 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:17 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:17 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:17 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:18 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:18 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:18 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:18 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:19 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:19 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:19 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:19 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:20 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:20 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:20 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:20 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:21 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:21 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:21 +0200] "GET /smb/admin-home HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#
#our_ip# ourserver.com:8443 - [29/May/2013:15:40:22 +0200] "GET /smb/ HTTP/1.1" 302 0 "https://ourserver.com:8443/login_up.php3" #my_user_agent#


Other log files are untouched, in particular httpsd_error_log is empty since a few years.

What should we do to stop our clients stop «ping-ponging» between /smb/admin-home and /smb/ ?

Best regards,

A.Méric

 

[InderS]

Hello,

Can you please check Control Panel logs on your server

Error log: /var/log/sw-cp-server/error_log
Access log: /usr/local/psa/admin/logs/httpsd_access_log
Panel log: /usr/local/psa/admin/logs/panel.log

 

[americ]

Today (30 May) I tried to log in with the bugged account.
The only lines referring to today's date were the httpsd_access_log ones, similar to these aforementioned.
The other errors were too old to be relevant.