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Mail stats not working in windows 2008

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by aashua, Feb 29, 2012.

  1. aashua

    aashua Guest

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    Hi I,

    I am attaching screen shot which is show you in plesk > Mail Tab > Mail stat snot working from starting time only in Plesk 10.4.4 ( Windows )

    Please check and provide an solution for that.

    Thanks in advance.
     

    Attached Files:

  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. aashua

    aashua Guest

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    Thanks for your reply.

    This issue no with single domain it; issue with all my 800+ domains

    Please reply.
     
  4. aashua

    aashua Guest

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    Here is what I was did as suggested by you.

    Here what I did:
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Administrator>cd %plesk_bin%

    C:\Program Files (x86)\Parallels\Plesk\admin\bin>statistics.exe --mailbox-usage
    --process-domains=xxxxxxxxxxxxxxxx.xxx
    Loaded Postoffice Configuration Provider (MEAIPO.DLL)

    C:\Program Files (x86)\Parallels\Plesk\admin\bin>

    and

    xxxxxxxx@xxxxxxxx.net 0 B used of Unlimited
    xxxxxxxx@xxxxxxxx.net 0 B used of Unlimited
    xxxxxxxx@xxxxxxxx.net 0 B used of Unlimited

    Please check :)
     
    Last edited by a moderator: Apr 16, 2012
  5. IgorG

    IgorG Forums Analyst Staff Member

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    Seems something wrong with MailEnable integration. Any useful info in MailEnable log %plesk_dir%\Mail Servers\Mail Enable\Logging ?
     
  6. aashua

    aashua Guest

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    error in Eventvewr

    Also I got this error in Eventvewr:

    The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \\.\pipe\psamailfilterpipe
    at (Con::ClientOverlappedPipe::create line 502)
    at Mail filter main(wmain line 19)
    Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\memailfilter_usr.exe
     
  7. aashua

    aashua Guest

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    Mailenable Logs detail from LS folder.

    I got this detail from log file:
    %plesk_dir%\Mail Servers\Mail Enable\Logging\LS

    [02/20/12 14:37:40]****************** LOG FILE STARTED *******************
    [02/20/12 14:37:41]****************** LOG FILE CLOSED ********************
    [02/20/12 14:37:52]****************** LOG FILE STARTED *******************
    [02/20/12 14:37:52]****************** LOG FILE STARTED *******************
    02/20/12 14:37:52 Service Loading Agents
    02/20/12 14:37:52 Initialised List Connector Collector Thread
    02/20/12 14:37:52 Outgoing Message Path=C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Queues\LS\Outgoing\*.MAI
    02/20/12 14:37:53 ME-I0065: [SYSTEM] Resetting queued messages
    02/20/12 14:37:53 ME-I0066: [SYSTEM] No outgoing message files in queue.
    02/20/12 15:19:20 Service Completed Loading Agents
    [02/20/12 15:19:21]****************** LOG FILE CLOSED ********************
    [02/20/12 15:22:18]****************** LOG FILE STARTED *******************
    [02/20/12 15:22:18]****************** LOG FILE STARTED *******************
    02/20/12 15:22:18 Service Loading Agents
    02/20/12 15:22:18 Initialised List Connector Collector Thread
    02/20/12 15:22:18 Outgoing Message Path=C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Queues\LS\Outgoing\*.MAI
    02/20/12 15:22:18 ME-I0065: [SYSTEM] Resetting queued messages
    02/20/12 15:22:18 ME-I0066: [SYSTEM] No outgoing message files in queue.
    02/27/12 21:04:19 ME-IXXXX: Unable to save queue statistics for service. The service account may not have permission to write to the registry path SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\CONNECTORS\LS, item Outbound Queue Item Max Age
    [02/27/12 21:04:19]****************** LOG FILE CLOSED ********************
     
  8. SujithC

    SujithC Guest

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    Same issue

    Hi,

    We have the same issue.. Is there any updates?

    Thank and Regards,
    Sujith
     
  9. IgorG

    IgorG Forums Analyst Staff Member

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    Looks like that problem on ME side - http://forum.mailenable.com/viewtopic.php?f=7&t=22355
     
  10. SujithC

    SujithC Guest

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    IgorG, thanks for your reply, but I don't think that, the issue with mail enable as the mail enable stats are showing fine within the mail enable software itself.. So the issue is that, the mail box stats is not populating with plesk.. So please provide a current replay instead of simply pasting some another forums link...
     
  11. IgorG

    IgorG Forums Analyst Staff Member

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    Did you try at least run the MEInstaller (Start->Run->MEinstaller.exe) and select the option to reset the registry permissions?
     
  12. HaseebK

    HaseebK New Pleskian

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    We have same issue and tried setting permission and registry through MEinstaller.exe as 'IgorG' suggested.

    We have Win2008R2, ME 5.53 Professional with Plesk 10.4.4 Update #25
     
  13. SujithC

    SujithC Guest

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    So this is a common issue with plesk 10.4x on 2008 platform. we need to sort it out ASAP!
     
    Last edited by a moderator: Apr 10, 2012
  14. IgorG

    IgorG Forums Analyst Staff Member

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    And the result?
     
  15. HaseebK

    HaseebK New Pleskian

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    And the result is still same. Stats are not showing in Plesk panel. I've tried all options available in 'MEinstaller.exe' but no luck.
     
  16. IgorG

    IgorG Forums Analyst Staff Member

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  17. HaseebK

    HaseebK New Pleskian

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    Reinstall MU

    I've installed MU26 and mail stats are still not working. During installation I see the following error in event viewer.

    Today when I get email for Daily Parallels Panel Scheduler notification there is following output which I don't know what does it mean.

     
  18. IgorG

    IgorG Forums Analyst Staff Member

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    Did you perform upgrade ME to 6.5 version?

    Also you can try to remove all C:\a09742716f919c943a6b724dbf3a8976\parallels\PANEL-WIN_10.4.4\*.inf3 files and try to install MU again.
     
    Last edited: Apr 13, 2012
  19. HaseebK

    HaseebK New Pleskian

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    We have license of ME Pro V5 and latest 5.53 installed on our server.

    I've removed C:\a09742716f919c943a6b724dbf3a8976\parallels\PANE L-WIN_10.4.4\*.inf3 files but nothing happened. When I go to Add/Remove component page those files created again.
     
  20. JoseSPAIN

    JoseSPAIN Basic Pleskian

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    I have the same problem in windows server 2008, never worked the statistics. Does not work after the upgrade.
     
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