Mail stats not working in windows 2008

[aashua]

Hi I,

I am attaching screen shot which is show you in plesk > Mail Tab > Mail stat snot working from starting time only in Plesk 10.4.4 ( Windows )

Please check and provide an solution for that.

Thanks in advance.

 

[IgorG]

Try to recalculate statistics with command

statistics.exe --mailbox-usage --process-domains=example.com

and look at possible error messages in output. More details here http://download1.parallels.com/Plesk/PP10/10.4/Doc/en-US/online/plesk-win-cli/44810.htm

 

[aashua]

Thanks for your reply.

This issue no with single domain it; issue with all my 800+ domains

Please reply.

 

[aashua]

Here is what I was did as suggested by you.

Here what I did:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>cd %plesk_bin%

C:\Program Files (x86)\Parallels\Plesk\admin\bin>statistics.exe --mailbox-usage
--process-domains=xxxxxxxxxxxxxxxx.xxx
Loaded Postoffice Configuration Provider (MEAIPO.DLL)

C:\Program Files (x86)\Parallels\Plesk\admin\bin>

and

[email protected] 0 B used of Unlimited
[email protected] 0 B used of Unlimited
[email protected] 0 B used of Unlimited

Please check

 

[IgorG]

Seems something wrong with MailEnable integration. Any useful info in MailEnable log %plesk_dir%\Mail Servers\Mail Enable\Logging ?

 

[aashua]

error in Eventvewr

Also I got this error in Eventvewr:

The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \\.\pipe\psamailfilterpipe
at (Con::ClientOverlappedPipe::create line 502)
at Mail filter main(wmain line 19)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\memailfilter_usr.exe

 

[aashua]

Mailenable Logs detail from LS folder.

I got this detail from log file:
%plesk_dir%\Mail Servers\Mail Enable\Logging\LS

[02/20/12 14:37:40]****************** LOG FILE STARTED *******************
[02/20/12 14:37:41]****************** LOG FILE CLOSED ********************
[02/20/12 14:37:52]****************** LOG FILE STARTED *******************
[02/20/12 14:37:52]****************** LOG FILE STARTED *******************
02/20/12 14:37:52 Service Loading Agents
02/20/12 14:37:52 Initialised List Connector Collector Thread
02/20/12 14:37:52 Outgoing Message Path=C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Queues\LS\Outgoing\*.MAI
02/20/12 14:37:53 ME-I0065: [SYSTEM] Resetting queued messages
02/20/12 14:37:53 ME-I0066: [SYSTEM] No outgoing message files in queue.
02/20/12 15:19:20 Service Completed Loading Agents
[02/20/12 15:19:21]****************** LOG FILE CLOSED ********************
[02/20/12 15:22:18]****************** LOG FILE STARTED *******************
[02/20/12 15:22:18]****************** LOG FILE STARTED *******************
02/20/12 15:22:18 Service Loading Agents
02/20/12 15:22:18 Initialised List Connector Collector Thread
02/20/12 15:22:18 Outgoing Message Path=C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Queues\LS\Outgoing\*.MAI
02/20/12 15:22:18 ME-I0065: [SYSTEM] Resetting queued messages
02/20/12 15:22:18 ME-I0066: [SYSTEM] No outgoing message files in queue.
02/27/12 21:04:19 ME-IXXXX: Unable to save queue statistics for service. The service account may not have permission to write to the registry path SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\CONNECTORS\LS, item Outbound Queue Item Max Age
[02/27/12 21:04:19]****************** LOG FILE CLOSED ********************

 

[SujithC]

Same issue

Hi,

We have the same issue.. Is there any updates?

Thank and Regards,
Sujith

 

[IgorG]

Unable to save queue statistics for service. The service account may not have permission to write to the registry path SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\CONNECTORS\LS, item Outbound Queue Item Max Age

Looks like that problem on ME side - http://forum.mailenable.com/viewtopic.php?f=7&t=22355

 

[SujithC]

IgorG, thanks for your reply, but I don't think that, the issue with mail enable as the mail enable stats are showing fine within the mail enable software itself.. So the issue is that, the mail box stats is not populating with plesk.. So please provide a current replay instead of simply pasting some another forums link...

 

[IgorG]

Did you try at least run the MEInstaller (Start->Run->MEinstaller.exe) and select the option to reset the registry permissions?

 

[HaseebK]

We have same issue and tried setting permission and registry through MEinstaller.exe as 'IgorG' suggested.

We have Win2008R2, ME 5.53 Professional with Plesk 10.4.4 Update #25

 

[SujithC]

So this is a common issue with plesk 10.4x on 2008 platform. we need to sort it out ASAP!

 

[IgorG]

We have same issue and tried setting permission and registry through MEinstaller.exe as 'IgorG' suggested.

And the result?

 

[HaseebK]

And the result is still same. Stats are not showing in Plesk panel. I've tried all options available in 'MEinstaller.exe' but no luck.

 

[IgorG]

Fixed in MU26 - http://kb.parallels.com/en/113683

 

[HaseebK]

Reinstall MU

I've installed MU26 and mail stats are still not working. During installation I see the following error in event viewer.

Unable to cancel all process threads!
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe

Today when I get email for Daily Parallels Panel Scheduler notification there is following output which I don't know what does it mean.

[Thu, 12 Apr 2012 13:00:03 -0500] ! 0 Error: Failed to get updates list. Autoinstaller exit with error:Unexpected 'class boost::exception_detail::clone_impl<struct boost::exception_detail::error_info_injector<class boost::filesystem2::basic_filesystem_error<class boost::filesystem2::basic_path<class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> >,struct boost::filesystem2:ath_traits> > > >' caught: boost::filesystem::rename: Cannot create a file when that file already exists: "C:\a09742716f919c943a6b724dbf3a8976\parallels\PANEL-WIN_10.4.4\panel-10.4.4-ms_w2k8r2-x86_64.inf3.tmp", "C:\a09742716f919c943a6b724dbf3a8976\parallels\PANEL-WIN_10.4.4\panel-10.4.4-ms_w2k8r2-x86_64.inf3"

 

[IgorG]

Did you perform upgrade ME to 6.5 version?

Also you can try to remove all C:\a09742716f919c943a6b724dbf3a8976\parallels\PANEL-WIN_10.4.4\*.inf3 files and try to install MU again.

 

[HaseebK]

We have license of ME Pro V5 and latest 5.53 installed on our server.

I've removed C:\a09742716f919c943a6b724dbf3a8976\parallels\PANE L-WIN_10.4.4\*.inf3 files but nothing happened. When I go to Add/Remove component page those files created again.

 

[JoseSPAIN]

I have the same problem in windows server 2008, never worked the statistics. Does not work after the upgrade.