• Debian 11 has reached its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.81 is the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
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Mailbox users not migrated to system users - Plesk 10.4.4 Linux (Debian)

A

amueller

Guest
After migrating Plesk 9.5.4 to 10.4.4 mailbox users are not migrated to system users
and therefore Email-Users are not able to login to the panel to change their settings.

Error Message is: The e-mail address was not found. This can happen if e-mail address was removed by someone else while you tried to access it.

If we create an system user and assign it to the mailbox user the login is working as expected!

- How can mailbox-users be migrated to system users manually?
 
FIXED: Users where in DB but not shown over the frontend. User where assigned to the wrong userID - an sql update did the trick.


update smb_users set userId=IDofSubscriber where userId=IDofOldAdmin (in that case IDofOldAdmin=1)
 
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