Migration fails without log file

[musictus]

Hi

I'm trying to migrate between two servers, from 11.0.9 to 11.5.

At first I got a failure with an error on log, stating a problem with an app on a certain domain. I have now removed this domain from the source panel, but the migration keeps telling "failed" and the log is just an empty file. The "elapsed time" keeps counting after hours.

What can I do to find out the problem and finalize this migration?

Thanks!

Walter

 

[IgorG]

This article will help with troubleshooting - http://kb.parallels.com/9679

 

[musictus]

I found the logs as you suggested: it says

<message severity="info" code="resolver">
<description>Unable to find a backup file with the data for the domain . The data for the domain will not be restored.</description>
</message>

but this is not helping since the domain is not listed.

 

[IgorG]

Try to ask free support help here - http://www.parallels.com/support/plesk/free11assistance_toc/
Or contact Support Team here - https://www.parallels.com/support/request/