Issue Move External Backup

[Gene Steinberg]

Server operating system version

AlmaLinux 9.3

Plesk version and microupdate number

Version 18.0.58 Update #2

I have an issue with a Plesk server. Cannot access any of it, but I do have a cloud-backed in Microsoft One Drive. Is there any way that I can access that backup from another server?

That would solve a whole lot of issues.

Peace,
Gene

 

[Peter Debik]

What stops you from trying to download the backup to another server?

 

[Gene Steinberg]

When I connect to it for backups, it doesn't display a directory of the ones made on the other server.

 

[Peter Debik]

I understand that when you are on the new server, have the Cloud Pro or One Drive Backup extension installed and configured and open the Backup Manager you cannot see any backup sets in your One Drive. Is that correct? If this is the situation, please make sure that you are using the correct credentials and are connected to the correct One Drive account. If you have verified that, yet you do not see any backup sets, please contact Plesk support so that a Plesk engineer can check it on your server.

 

[Gene Steinberg]

The credentials are correct, since it logs in and sees the backups from the new server, even though the old ones are there too. My host will issue a Plesk ticket.