Issue mxtoolbox DKIM: Body Hash Did Not Verify

[D3nnis3n]

Getting an error from mxtoolbox regarding body hash, it sees a different hash than it expects.

I just activated this feature for the first time. What could be wrong?

 

[Brujo]

maybe this knowledgebase entry is helpfull https://support.plesk.com/hc/en-us/...ion-fails-dkim-fail-body-hash-did-not-verify-

 

[D3nnis3n]

Unfortunately not, the first workaround did not help, as there is no second key and the second one didn't change anything either.
I just noticed i posted in the wrong forums, i'm using Obsidian, not Onyx. Can this be moved?

 

[D3nnis3n]

Thanks for moving! Any idea?

 

[Brujo]

no Idea but a question, is it the same if you send the mail from client or from webmailer ?

 

[D3nnis3n]

I just sent a e-mail via my webmail and yes, it also occurs there.

 

[D3nnis3n]

Issue still present, noone has a idea?

 

[D3nnis3n]

Mh, where could i get help for this issue? I got my licenses via my server hoster.

 

[Brujo]

https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk-

 

[D3nnis3n]

Well, i do not have a license purchased from Plesk and Hetzner, where i purchased it, does not provide support for it. What can i do now?

 

[Brujo]

have you followed the provided link and read it?

However, if you would like to get support directly from Plesk, you may purchase the Plesk support subscription.

 

[D3nnis3n]

I'm not really willing to pay for something that is most likely a bug (as with all the other possibilitites mentioned here already), i already rent a license, sorry.

 

[IgorG]

Well, i do not have a license purchased from Plesk and Hetzner, where i purchased it, does not provide support for it. What can i do now?

As Hetzner is our Partner, they are trained and should provide technical support for Plesk.

 

[D3nnis3n]

Unfortunately "should" often doesn't correspond to "is".
Thankfully the issue solved itself over time, though. So probably some caching issue somewhere.